Ashish Chakraborty
Miami,FL
Summary
Detail-oriented professional with a versatile background in passenger service and terminal operations. Recognized for strong teamwork and safety compliance skills, dedicated to maintaining operational efficiency and delivering exceptional service to enhance the travel experience.
Overview
12
12
years of professional experience
Work History
Terminal Operator Specialist
Miami Dade Aviation Department
Miami, Florida
12.2024 - Current
- Operated terminal equipment for efficient aircraft servicing and cargo handling.
- Monitored flight schedules to coordinate timely departures and arrivals.
- Assisted in loading and unloading baggage from various aircraft.
- Communicated with ground staff to ensure smooth operations at the terminal.
- Conducted routine safety checks on terminal equipment and facilities.
- Maintained cleanliness and organization of work areas within the terminal.
- Responded to passenger inquiries to enhance customer service experience.
- Monitored inventory levels to ensure adequate stock was available at all times.
Passenger Service Agent
Swissport USA
Miami, Florida
05.2021 - 12.2024
- Assisted passengers with check-in procedures and baggage handling.
- Coordinated boarding processes and ensured timely departures.
- Managed customer inquiries and resolved issues effectively.
- Provided information on flight schedules and services offered.
- Collaborated with team members to streamline operations during peak times.
- Facilitated communication between passengers and airline personnel.
- Implemented safety protocols for passenger boarding and disembarkation.
- Checked in passengers, assigned seats, and issued boarding passes.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
Professional Taxi Driver
Yellow Cab Co
Miami, Florida
03.2014 - 03.2020
- Provided safe and reliable transportation to passengers across the city.
- Maintained vehicle cleanliness and performed regular inspections.
- Assisted passengers with luggage and ensured comfort during rides.
- Managed cash transactions and processed credit card payments accurately.
- Communicated effectively with dispatch to coordinate pick-ups and drop-offs.
- Resolved passenger complaints professionally and swiftly during rides.
- Adhered to company policies and procedures while on the job.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Education
Atma Ram Sanathan Dharam
India, New Delly 12-1982
Skills
- Terminal operations
- Safety compliance
- Flight scheduling
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Detail orientation
- Time management
- Adaptability
- Regulatory adherence
- Inventory tracking
- Passenger assistance
- Adaptability under pressure
- Adaptability to change
Languages
English
Full Professional
Spanish
Full Professional
Hindi
Native/ Bilingual
Bengali
Full Professional
Punjabi
Full Professional
Urdu
Full Professional
Timeline
Terminal Operator Specialist
Miami Dade Aviation Department
12.2024 - Current
Passenger Service Agent
Swissport USA
05.2021 - 12.2024
Professional Taxi Driver
Yellow Cab Co
03.2014 - 03.2020
Atma Ram Sanathan Dharam