J L Ogan
PT Corporate NOC Board Operator
Edgerton,MO
Summary
Subject matter expert leadership with over 35 years experience selling PBX, Key Systems, analog, digital, satellite voice and data communications. Program management and certification of multiple wireless infrastructures, pre and post released handset certifications in isolation chambers / drive tests. Respected instructor and mentor in smart classrooms / presentations in academia, business, non-profit associations, and one-to-one wisdom sharing. Enthusiastic commitment to process improvement and overall customer service as a key driver of company goal attainment, safety first / foremost. 30 years Business Ownership Samsung / Motorola PCS PM Customer Service / Relations Expert DWDM Program Mgr with recall experience Positive Attitude Coordinator/Speaker 360* Customer service excellence Wireless Optimization Engineering Complaint Handling and Resolution Fiber Optic connector / splice savvy Proactive approach to sales / support Higher Education Technical Professor Conducted STIC Lab PCS education tours
Overview
42
42
years of professional experience
Work History
Professor / Instructor
APT College, Pinnacle Career Institute, DeVry University Higher Education
07.1999 - 03.2016
- Formal instruction of telecommunications courses to AT&T employees, both in-classroom and online courses through DETC accreditation.
- Electronics Technicians Association (ETA) Certified Fiber Optics Installer Test Administrator focusing on multiple types of connectors and fusion splicers.
- Taught up to 30 students during a term in smart classroom environments with their associated labs.
- Promoted to Sr.
- Adjunct status during tenure for assistance with special project requests from the Dean.
- Taught AC / DC electrical course with PLC focus and equipment / cabling lab.
- Thunderbird Wholesale, Lucent Technologies, Sprint PCS (STIC Lab, NOCC, Access Management, PM group).
07.1974 - 07.1999
- Proven performance to increasingly responsible positions in business hierarchy, culminating in multiple leadership roles, one position feeding another one.
- Successfully built a wholesale electrical, plumbing, and telephone business from the ground up with businesses and area contractors in the building trades.
- Acquired top products to attract clientele.
- Single point of contact for A and B side access circuit pricing to Sprint sales teams across the nation.
- Increased quote output by 111%.
- Lead drive test teams and optimized wireless networks for AT&T, Sprint, Cellular One, Ameritech, AirTouch, including an international border.
- Answered Tier 1 alarms and dispatched Cell Technicians to equipment outages nationwide for NOCC.
- Escalated issues exceeding MTTR.
- Managed a nationwide recall of Ciena SONET boards coordinating 25 locations weekly for 2 months.
- Program managed, scheduled formal training, hosted weekly Motorola and Samsung Switch and Radio Engineering team vendor meetings.
- Administered a 24x7 test-impact matrix schedule for 76 telecom professionals on 8 lab teams, to 160 engineers across 17 lab teams.
- Produced a report for the Sprint PCS CTO documenting an average of 2,700 bugs discovered by lab engineers annually.
- Supported the first successful call between two dissimilar networks (IOS) completing a seamless phone call, which previously was impossible to do.
- Also awarded 2 "Sprint Values Excellence" on special project tasks.
- Certified all pre and post launched software functionality in handsets on multiple network platforms.
Education
Bachelor of Science - Telecommunications Management
DeVry University
Kansas City, MOAffiliations
Formal training in diverse wireless technologies including Lucent, Nortel, and Samsung - Overview, installation, and maintenance Past Electronics Advisory Board Member - Business & Technology College, Kansas City Metropolitan Community Colleges Past President / Director / Webmaster - Mid America Telecommunications Association Mid America Regional Council Basic Telecommunicator Training Certificate Kauffman Foundation FastTrac New Ventures Entrepreneurial Certification
Interests
Missouri Jaycees Individual Development Vice-President, Attitude Coordinator, Region 1 Director, District Director, President and member of local chapters Lifetime Senator #33710 - Jaycees International MO Chauffer's License, 30 years of 15 passenger van safe driving Multimedia Technologist- Pleasant Valley Baptist Church, Liberty/KCI campuses Past Master - Ray Masonic Lodge #223, AF&AM, Camden, MO Honorary Warrior "Walks with Spirit Friend" - Tribe of Mic-O-Say Leadership, accountable, loyal, educator, telecommunications engineer, belief in Jesus, technically savvy, liaison, coordinator, planner, scheduler, program manager, fiber optics, wireless,data, certification, supervisor, detail oriented, delegator, concise, efficient, time management
Additional Information
- Missouri Jaycees Individual Development Vice-President, Attitude Coordinator, Region 1 Director, District Director, President and member of local chapters Lifetime Senator #33710 - Jaycees International MO Chauffer's License, 30 years of 15 passenger van safe driving Multimedia Technologist- Pleasant Valley Baptist Church, Liberty/KCI campuses Past Master - Ray Masonic Lodge #223, AF&AM, Camden, MO Honorary Warrior "Walks with Spirit Friend" - Tribe of Mic-O-Say Leadership, accountable, loyal, educator, telecommunications engineer, belief in Jesus, technically savvy, liaison, coordinator, planner, scheduler, program manager, fiber optics, wireless,data, certification, supervisor, detail oriented, delegator, concise, efficient, time management
Skills
Critical thinking
Team leadership
Student mentoring
Course planning
Public speaking
Classroom management
Curriculum development
Grading and reporting
Remote instruction
Powerpoint presentations
Expertise in subject matter
Blackboard
Audio-visual aid implementation
Accomplishments
- Collaborated with team of 17 in the development of Sprint PCS STIC Lab Roadmap.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 250 Ciena SONET Circuit Cards Recall through effectively helping with a nationwide hot swap out.
Timeline
Professor / Instructor
APT College, Pinnacle Career Institute, DeVry University Higher Education
07.1999 - 03.2016
07.1974 - 07.1999
Bachelor of Science - Telecommunications Management
DeVry University
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