Healthcare professional with extensive experience in administrative functions and patient care. Demonstrated ability to support healthcare teams in achieving high-quality outcomes while maintaining confidentiality and compliance with medical regulations. Detail-oriented and adaptable, capable of navigating challenges in fast-paced environments.
Hi, I’m
J. Ladena Boyd
Certified Clinical Medical Assistant
Grants Pass,OR
Summary
Overview
22
years of professional experience
1
Certification
Work History
Siskiyou Community Health Center
National Certified Medical Assistant
05.2024 - Current
Job overview
- Assisted medical professionals by taking vital signs and recording patient histories.
- Maintained accurate electronic health records for efficient documentation and retrieval.
- Ensured HIPAA compliance by safeguarding patient confidentiality at all times.
- Participated in staff meetings to address workflow improvements and operational challenges.
- Sanitized and organized exam rooms while restocking medical supplies as needed.
- Collected and processed lab specimens for diagnostic testing.
- Administered vaccinations to boost immunization rates within practice population.
- Answered telephone inquiries, providing information and directing calls to appropriate staff.
Mountain View Family Practice
Medical Assistant
03.2023 - 12.2023
Job overview
- Streamlined intake processes by accurately documenting medical histories and vital signs.
- Managed authorizations and referrals, increasing patient access to non-covered insurance services.
- Collaborated with healthcare providers to ensure daily patient needs were met and compliance maintained.
- Escorted patients to exam rooms, fielding questions and preparing them for examinations.
- Upheld clinic cleanliness by following strict sanitation procedures.
- Administered medications according to prescriptions, maintaining safety protocol adherence.
- Executed follow-up calls to evaluate treatment progress and address patient issues.
Women's Health Center
Medical Assistant
01.2023 - 03.2023
Job overview
- Efficiently documented patient vitals and performed medication reconciliation within electronic medical records.
- Supported clinical procedures while upholding patient safety protocols.
- Disinfected surgical instruments and exam rooms to comply with health regulations.
- Handled patient phone inquiries, triaging questions or concerns effectively.
- Prioritized timely assistance for patients and caregivers in critical matters.
- Acted as a float Medical Assistant, providing support to coworkers when necessary.
- Ensured thorough documentation accuracy to enhance operational workflow.
- Contributed to a collaborative team environment by assisting colleagues regularly.
Dr. David F. Young Dermatology
Medical Assistant
12.2021 - 12.2022
Job overview
- Ensured HIPAA compliance while rooming patients.
- Sterilized instruments and cleaned exam rooms after each patient.
- Executed medication reconciliation to confirm accuracy of prescriptions.
- Provided assistance during surgeries and biopsies for optimal outcomes.
- Managed labs and cultures for effective patient diagnostics.
- Documented patient information in EMA to enhance record-keeping.
- Drew up shots for procedures and maintained supply levels in treatment rooms.
- Coordinated referrals, prescription submissions, and medication prior authorizations through Reliance.
Ambulatory Foot Center
Medical Assistant
02.2021 - 05.2021
Job overview
- Conducted patient care tasks, including rooming, vital sign checks, and medication reconciliation.
- Assisted in surgical procedures by scribing and preparing injections.
- Managed wound care processes, including bandaging and conducting X-ray procedures.
- Maintained cleanliness of surgical tools through thorough sterilization practices.
- Performed post-visit cleaning of patient rooms to uphold sanitary conditions.
- Restocked medical supplies in examination areas to facilitate prompt service.
- Adhered to HIPAA guidelines to safeguard patient privacy and information security.
Josephine County Community Development/Personnel Source
Secretary/Receptionist
01.2020 - 09.2020
Job overview
- Executed data scanning of files and permits into SmartGov Computer System.
- Managed incoming calls across multiple lines, ensuring efficient call direction.
- Guided clients through County complaint processes while addressing inquiries.
- Provided administrative support to Compliance Officers and Planners as front office Secretary.
- Handled inquiries regarding Slater fire at Police Station per Director's request.
- Demonstrated proficiency in various software to enhance task efficiency.
- Utilized dual computer screens to optimize workflow and organization.
- Facilitated positive customer experiences by promptly resolving complaints.
Rite Aid
Certified Pharmacy Technician/ Cashier
06.2003 - 11.2018
Job overview
- Coordinated verification and filling of numerous daily prescriptions in a high-volume pharmacy setting.
- Maintained medication safety by thoroughly verifying prescription orders and potential drug interactions.
- Counted, measured, and compounded medications while adhering to standard procedures for accuracy.
- Streamlined checkout process to reduce waiting times and enhance shopping experience for customers.
- Engaged with patients to gather information related to prescriptions and medical conditions.
- Resolved non-routine issues effectively, fostering positive relationships with customers and providers.
- Maintained compliance with company policies during all transaction processes.
- Promoted store promotions and loyalty programs to increase sales revenue.
AllCare Health
Health Management Services Analyst
03.2014 - 02.2016
Job overview
- Assisted Pharmacist and Dr.'s in making prior authorization decisions for member's medications. Gathered records from several electronic medical records systems, Asante, Greenway, Providence, etc. to aid in the auth. decision making process. Typed data 8 hours a day on the Computer. HIPAA trained and compliant. Customer service provided to pharmacies and Dr.'s offices.
Cardiology Consultants
Medical Assistant
01.2007 - 11.2009
Job overview
- For the 1st year, preparing charts for upcoming visits, making new charts, obtaining records, filing, helping the Dr's with any pressing needs. Also in the front office, checked in patients for their appointments, customer service, and computer inputting, answering multiple phone lines, and multitasking.
- Thereafter; roomed patients, took vital signs, ekg/ecg's, went over medication lists, reviewed charts, put on Holter monitors, and King of Hearts monitors, learned how to read ekg/ecg's, worked in the coumadin clinic testing pt/inr's, dosed Pt's with coumadin according to their levels. Patient care was my favorite part of being a Medical Assistant.
- Months, Medical Assistant / Coumadin Clinic
Rite Aid Pharmacy
Pharmacy Technician / Cashier
12.2003 - 11.2004
Job overview
- Responsible for typing and filling prescriptions, assisting the Pharmacist at all times. Cashier, customer service, inventory management, and insurance claims. Multitasking at all times, answering phones, faxes, and sending faxes in between customers.
Education
Rogue Community CollegeGrants Pass, OR
Some College from Computer Science And Psychology
01.2003
University Overview
Psychology 101, 202, Ages and Stages.
Computer Science, Word, Excel, PowerPoint.
Speed Reading, Technical Writing.
Chaparral High SchoolLas Vegas, NV
High School Diploma
01.1994
University Overview
3.75 GPA
Skills
- Service and support excellence
- Office software proficiency
- Time management skills
- Administrative expertise
- Device management
- Reception operations
- English language proficiency
- Patient care skills
- Technical abilities
- Data entry accuracy
- Scheduling coordination
- Task juggling efficiency
- Functionality testing
- EKG operation skills
- File management skills
- Effective communication skills
- Insurance processing knowledge
- Billing procedures understanding
- Epic and EHR familiarity
- Document review capabilities
- Organizational skills
- Medical terminology comprehension
- HIPAA compliance adherence
- Injection administration skills
- Team collaboration skills
- Vital signs monitoring skills
- Sterilization techniques knowledge
- Patient scheduling coordination
- Laboratory specimen collection skills
- Immunization administration skills
Certification
- Adult First Aid Certification/ CPR AED October 2025
- CPR Certification/Adult First Aid October 2023 to October 2025
- AED Certification October 2023 to October 2025
- RMA
Accomplishments
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
Certified Clinical Medical Assistant
Certified Clinical Medical Assistant
Z6Q8E6Z2 NHA Certified 05/08/2024 to 05/08/2026
HSI Adult First Aid/CPR AED 10/12/2023 to 10/2025 Registry #945412 Certificate ID #GRA526 Conforms with 2020 AHA
Additional Information
Additional Information
- Skills
- Assisting Doctors and Pharmacists. 23 years of data entry experience, and long-term computer skills (Microsoft Office, Centricity, Next Gen Pharmacy program), type 50 words per minute, 10-key. Dedicated, kind, reliable, enthusiastic, and energetic, very interested in patient/customer care, HIPAA trained and compliant.
- Multitasking, answering multiple phone lines, phone etiquette, chart preparation, rooming patients, medication reconciliation, taking vitals. EMR through Asante, Providence, and Greentree. EKG's, Holter monitors.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekTimeline
National Certified Medical Assistant
Siskiyou Community Health Center
05.2024 - Current
Medical Assistant
Mountain View Family Practice
03.2023 - 12.2023
Medical Assistant
Women's Health Center
01.2023 - 03.2023
Medical Assistant
Dr. David F. Young Dermatology
12.2021 - 12.2022
Medical Assistant
Ambulatory Foot Center
02.2021 - 05.2021
Secretary/Receptionist
Josephine County Community Development/Personnel Source
01.2020 - 09.2020
Health Management Services Analyst
AllCare Health
03.2014 - 02.2016
Medical Assistant
Cardiology Consultants
01.2007 - 11.2009
Pharmacy Technician / Cashier
Rite Aid Pharmacy
12.2003 - 11.2004
Certified Pharmacy Technician/ Cashier
Rite Aid
06.2003 - 11.2018
Rogue Community College
Some College from Computer Science And Psychology
Chaparral High School
High School Diploma
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