JENNIFER LANCASTER
Goldsboro,NC
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
20
20
years of professional experience
Work History
Business Office Manager
Goldsboro Rehabilitation & Healthcare Center
07.2022 - Current
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Insurance Billing and Collections including families paying.
- Medicaid Applications
- Human Resource Officer
- Payroll Officer
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Business Office Director
Brian Center of Goldsboro
06.2016 - 07.2022
- Operate a successful business office daily, including taking payments from family and insurance
- Keeping spreadsheets of all transactions throughout the day
- Bill claims to insurance and invoices to responsible parties
- Apply for Medicaid for Long Term care
- Collections on all accounts
- Support Administrator on any additional Duties needed throughout the day
- Travel when needed to other facilities or our training facility out of state
- Maintain a Petty cash box daily.
Senior Account Manager
Professional Data Management,Inc (Medical Billing Company)
01.2011 - 06.2016
- Operate office equipment, such as voice mail messaging systems, and use word Processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
- Complete medical insurance or other medical claim forms
- Interview patients to complete documents, case histories, or forms, such as internal or insurance forms
- Bill medical Insurance claims and follow up on all denials with AR Reports
- Supervise my team of five co-workers
- Monthly Meetings with providers to review account analysis.
Accounts Receivable Specialist
Barbour Court Nursing Home
02.2010 - 01.2011
- Receive payments and post amounts paid to patient accounts
- Maintain patient cash box
- Ancillary’s monthly report
- Bill medical insurance for patient stay
- Prior authorizations for extended stay and therapy
- Maintain medical records
- Locate and notify patients of delinquent accounts by mail, telephone to solicit payment
- Advise patients of necessary actions and strategies for debt repayment.
Office Manager
Advantage Hospice & Home Care (Company Closed)
10.2006 - 09.2009
- Bill medical insurance claims and follow up on all denials
- Daily census reporting
- Scheduling for all CNA staff
- Audit Patient Charts
- Monthly reports to all managers
- Hire and terminate clerical and administrative personnel
- Set goals and deadlines for the department
- Acquire, distribute and store supplies
- Conduct classes to teach procedures to staff.
Credit Manager
Goldsboro Pediatrics, PA
05.2004 - 10.2006
- Consult with patients to resolve complaints and verify financial and credit transactions
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Bill insurance claims and maintain software and clearing house
- Patient payment collections.
Education
Business Administration -
Wayne Community College
Goldsboro, NC01.2003
High School Diploma -
Charles B. Aycock High School
Pikeville, NC05.2001
Skills
- Microsoft Office
- Accounting
- Management Skills
- Credentialing
- Payroll Processing
- Medical Billing
- Clerical
- Administration and Management
- Deadline Management
- Judgment and Decision-Making
- Human Resources
- Office Administration
Timeline
Business Office Manager
Goldsboro Rehabilitation & Healthcare Center
07.2022 - Current
Business Office Director
Brian Center of Goldsboro
06.2016 - 07.2022
Senior Account Manager
Professional Data Management,Inc (Medical Billing Company)
01.2011 - 06.2016
Accounts Receivable Specialist
Barbour Court Nursing Home
02.2010 - 01.2011
Office Manager
Advantage Hospice & Home Care (Company Closed)
10.2006 - 09.2009
Credit Manager
Goldsboro Pediatrics, PA
05.2004 - 10.2006
Business Administration -
Wayne Community College
High School Diploma -
Charles B. Aycock High School
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