- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
JAMES L. BOWLES
Sherman,TX.
Summary
Overview
10
years of professional experience
Work History
Accredo Healthcare
Customer Service Advocate
11.2020 - 08.2021
Job overview
- Answers pharmacy calls pertaining to Third Party billing
- Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively
- Log calls into a proprietary call management system for tracking and reporting purposes
- Answers patient calls and places orders for Specialty medications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Dialog Direct
Customer Service Advocate
09.2017 - 03.2020
Job overview
- Answers pharmacy calls pertaining to Third Party billing
- Provide assistance to retail pharmacies ensuring issues are identified and resolved in a timely manner
- Log calls into a proprietary call management system for tracking and reporting purposes
- Serve as a liaison between pharmacies and insurance plan or claims processors to resolve prescription problems
- Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Future Payment Technologies
Marketing Representative
01.2012 - 04.2016
Job overview
- Generate sales appointments by providing product and technical information in a timely manner
- Develop understanding of product line and value chain
- Explain products or services and answer questions from customers
- Generate sales appointments by providing product and technical information in a timely manner
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Provide detailed information on various products and services.
Education
High-Tech InstitutePhoenix, AZ
Associate of Applied Science
03.1999
University Overview
Spring Hill High School
High School Diploma
12.1997
University Overview
Skills
- CORE SKILLS
- Strong organizational skills and attention to detail Excellent customer service skills
- Excellent interpersonal and communication skills Strong multitasking skills
- Strong interpersonal and problem-solving abilities Highly responsible & reliable
- Microsoft Excel
- Inbound Customer Calls
- Inbound and Outbound Calling
- Call Center Customer Service
- Order Processing
- Technical Troubleshooting
- Critical Thinking
- Member Support
- CRM Software
- 10-Key
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Customer Service Advocate
Accredo Healthcare
11.2020 - 08.2021
Customer Service Advocate
Dialog Direct
09.2017 - 03.2020
Marketing Representative
Future Payment Technologies
01.2012 - 04.2016
High-Tech Institute
Associate of Applied Science
Spring Hill High School
High School Diploma
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