Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

JAMES L. BOWLES

Sherman,TX.
JAMES L. BOWLES

Summary

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
years of professional experience

Work History

Accredo Healthcare

Customer Service Advocate
2020.11 - 2021.08 (9 months)

Job overview

  • Answers pharmacy calls pertaining to Third Party billing
  • Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively
  • Log calls into a proprietary call management system for tracking and reporting purposes
  • Answers patient calls and places orders for Specialty medications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Dialog Direct

Customer Service Advocate
2017.09 - 2020.03 (2 years & 6 months)

Job overview

  • Answers pharmacy calls pertaining to Third Party billing
  • Provide assistance to retail pharmacies ensuring issues are identified and resolved in a timely manner
  • Log calls into a proprietary call management system for tracking and reporting purposes
  • Serve as a liaison between pharmacies and insurance plan or claims processors to resolve prescription problems
  • Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

Future Payment Technologies

Marketing Representative
2012.01 - 2016.04 (4 years & 3 months)

Job overview

  • Generate sales appointments by providing product and technical information in a timely manner
  • Develop understanding of product line and value chain
  • Explain products or services and answer questions from customers
  • Generate sales appointments by providing product and technical information in a timely manner
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Provide detailed information on various products and services.

Education

High-Tech Institute Phoenix, AZ

Associate of Applied Science
03.1999

University Overview

Spring Hill High School

High School Diploma
12.1997

University Overview

Skills

  • CORE SKILLS
  • Strong organizational skills and attention to detail Excellent customer service skills
  • Excellent interpersonal and communication skills Strong multitasking skills
  • Strong interpersonal and problem-solving abilities Highly responsible & reliable
  • Microsoft Excel
  • Inbound Customer Calls
  • Inbound and Outbound Calling
  • Call Center Customer Service
  • Order Processing
  • Technical Troubleshooting
  • Critical Thinking
  • Member Support
  • CRM Software
  • 10-Key
Availability
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Advocate
Accredo Healthcare
2020.11 - 2021.08 (9 months)
Customer Service Advocate
Dialog Direct
2017.09 - 2020.03 (2 years & 6 months)
Marketing Representative
Future Payment Technologies
2012.01 - 2016.04 (4 years & 3 months)
High-Tech Institute
Associate of Applied Science
Spring Hill High School
High School Diploma
JAMES L. BOWLES