Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joshua Murphy

LA

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

9
9
years of professional experience

Work History

Senior Sales Manager

Verizon Wireless
05.2024 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Realtor

Berkshire Hathaway Home Services
06.2020 - Current
  • Developed expert knowledge regarding market conditions, mortgage financing, neighborhoods, schools, and all homeownership issues
  • Identified, contacted, and obtained appointments with prospective buyers and sellers, as well as maintained consistent follow-up for those without an immediate need through cold calling, door knocking, and social media marketing
  • Effectively communicated with clients to ensure exceptional service throughout the real estate transaction from initial contact, through the contract process, to the closing table, and beyond
  • Helped clients identify homes that best meet their needs, refined those needs based on available inventory, and supported them with making contract offers and negotiating special stipulations
  • Provided high-level advice on pricing strategies and staging homes for sale
  • Consulted with clients to ensure exceptional service throughout the real estate transaction from initial contact, through the contract process, to the closing table, and beyond

Territory Account Executive

Yancey
06.2019 - 06.2020
  • Initiated and prospected new business opportunities via sales calls and formal and informal presentations to established and prospective customers for all services and products
  • Establishes working relationships with local construction companies and other tradesman to determine equipment needs and gaps
  • Maintained organized records of quotes, contracts, and related documents. Ensured proper documentation and record-keeping to facilitate easy retrieval of information and support compliance requirements
  • Reviewed and managed contracts to ensure accuracy on terms and conditions, pricing details, delivery details, and any other special provisions
  • Prepared and delivered on time reports including but not limited to sales forecasts, monthly reports, expense reports, problem solving reports and any other various reports regarding the territory or industry
  • Monitored sales activity via available reports and analyses and identified territory growth opportunities based on geography insights
  • Collaborated with project managers and superintendents to understand their requirements and provided accurate and timely quotes. This process involved analyzing pricing structures and product configurations
  • Improved Territory sales revenue 150%, first year

Sales Manager

Verizon Wireless
09.2017 - 06.2019
  • Managed the hiring, scheduling, and inventory logistics operations for store process
  • Led and inspired the sales team, provided guidance, training, and support to ensure the achievement of sales goals and targets. Fostered a positive and collaborative team environment
  • Developed and implemented effective B2B sales strategies to drive revenue growth, while maintaining a focus on customer satisfaction and retention
  • Supported the professional development of my team by providing necessary feedback, coaching, and timely evaluations
  • Prepared and analyzed sales reports, identified trends, and made data-driven decisions to optimize sales strategies and improve performance
  • Owned and managed all Business Accounts interactions within store to maximize business sales and overall growth

Sales Representative

Verizon
06.2016 - 09.2017
  • Provided exceptional customer service to individuals visiting the store, including greeting customers, assisting customers, assessing their needs, and presenting solutions
  • Exceeded monthly quota goals through acquiring new customer accounts and maximizing existing customers’ accounts through identifying additional revenue opportunities
  • Worked with store management on opening, closing and operating the retail facility, also assisted with cash handling, inventory count and deposits as governed by operations and store standards
  • Engaged in IOT selling and right fitting the customer with the appropriate total technology solution based on needs and lifestyle
  • Worked closely with store B2B representative to maximize all small business account owner solutions and offerings
  • Championed the small business and customer experience role for the store, in addition to handling all escalations and customer complaints

Education

Bachelor of Arts - Business Management

Columbus State University
Columbus, GA
12.2012

Skills

  • Performance tracking and evaluations
  • Business growth and retention
  • Rapport and relationship building
  • Sales coaching
  • Sales team training
  • Sales processes
  • Sales operations
  • Excellent communication skills
  • Performance Management
  • Brand-building strategies

Accomplishments

  • Top 20% in sales revenue (2021-22)
  • Top 10% in sales revenue (2023)
  • Million Dollar Club 3x (2021-23)
  • Rookie of the year (2021)

Timeline

Senior Sales Manager

Verizon Wireless
05.2024 - Current

Realtor

Berkshire Hathaway Home Services
06.2020 - Current

Territory Account Executive

Yancey
06.2019 - 06.2020

Sales Manager

Verizon Wireless
09.2017 - 06.2019

Sales Representative

Verizon
06.2016 - 09.2017

Bachelor of Arts - Business Management

Columbus State University

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