Jlece Brown
Denton
Summary
Utilized background in medical office operations and remote customer service to drive sales and improve client satisfaction.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Diligent Desired Position with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Proactive worker committed to helping Job title provide top-notch patient care. Skilled at Type treatments with knowledge of Area of expertise patients. Fantastic attention to detail and multitasking abilities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Absolut Care
- Vitals weight care for residents bath shower put to bed get them out of bed Feed resident etc
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety standards in patient care areas.
- Documented patient progress and care procedures accurately in medical records.
- Supported nursing staff in implementing individualized care plans effectively.
- Adapting to changing patient needs, delivering compassionate care consistently.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
CNA - Certified Nursing Assistant
Elderwood
- Assumed full-time responsibilities throughout the week to cultivate a positive work environment and enhance productivity.
- Facilitated daily living activities for residents to enhance quality of life.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Medical Receptionist
Ubmd Internal Medicine
01.2024 - 04.2025
- Scheduled patient appointments and managed daily calendar updates.
- Verified insurance information and processed patient registrations efficiently.
- Maintained electronic health records with attention to detail and accuracy.
- Assisted patients with inquiries, providing clear information on procedures and services.
- Coordinated communication between medical staff and patients to streamline operations.
- Implemented office procedures that improved patient flow and reduced wait times.
- Trained new reception staff on office protocols and systems for seamless integration.
- Developed patient follow-up systems to enhance overall satisfaction and care continuity.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
PCA
Taking Control Counseling
- Enhanced client well-being by delivering personalized care services, including hygiene support and meal preparation. Facilitated timely medical appointments and accurately administered prescribed medications.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Documented client progress and communicated updates to healthcare professionals.
- Supported therapeutic interventions under the guidance of licensed counselors.
- Maintained a clean and safe environment for clients through regular housekeeping duties.
- Monitored client behavior and reported significant changes to the care team promptly.
- Provided emotional support and companionship, fostering positive relationships with clients.
- Participated in training sessions to enhance caregiving skills and knowledge of best practices.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Agent/Customer Service
iQor
11.2016 - 09.2019
- Managed third-party collections for National Grid, overseeing payment transactions. Facilitated payment agreements for customers to enhance account management. Collaborated with clients to rectify account issues and improve financial standing.
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Documented interactions in CRM system for accurate record-keeping.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Increased customer satisfaction with personalized follow-up strategies.
Cashier
Dave & Buster's
- Managed customer cash-out processes for power cards and food services. Oversaw seating logistics in the restaurant department to enhance guest experience. Coordinated front desk activities, including phone inquiries and order management.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided excellent customer service to enhance overall guest experience.
- Maintained cleanliness and organization of checkout area to ensure safety compliance.
- Assisted in inventory management, restocking merchandise as needed.
- Handled cash and credit transactions, ensuring secure payment processing.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Resolved customer inquiries and concerns promptly to maintain satisfaction levels.
- Supported promotional events by aiding in setup and engaging with guests effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Shift Manager
MACDONALS
02.2011 - 08.2015
- Oversaw cash management processes, including safe and drawer counts, to uphold financial integrity. Managed stock order fulfillment to optimize inventory levels. Led crew members in maintaining store cleanliness and operational efficiency.
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated shift schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Ensured compliance with health and safety regulations during all shifts.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
Buffalo Academy Of Science Charter School
Buffalo, NY06.2013
Skills
- Obtained CNA certification to provide essential patient care and support
- Provided essential assistance to patients to enhance comfort and promote recovery
- Assessed and documented vital signs to support clinical decision-making and patient care
- Oversaw personalized care plans to meet individual client needs and preferences Coordinated with healthcare professionals to ensure comprehensive support for clients Trained and mentored junior staff to improve service delivery and client satisfaction
- Administered medications and treatments to support patient recovery and maintain health standards
- Administered medications accurately and timely to support optimal patient care and recovery
- Managed scheduling, patient records, and billing processes to support seamless office functionality
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Led initiatives to enhance customer engagement and drive sales growth Oversaw training programs for new sales associates to improve service quality Developed strategies to optimize product placement and increase visibility
- Enabled seamless remote operations to enhance productivity and efficiency
- CNA
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Attention to detail
- Feeding assistance
- Basic life support
- Patient transfers
- Emotional support
- Complex Problem-solving
- Compassionate communication
- End-of-life care
- Medication administration
- Problem-solving
- Critical thinking
- Health monitoring
Certification
CNA
Timeline
Medical Receptionist
Ubmd Internal Medicine
01.2024 - 04.2025
Agent/Customer Service
iQor
11.2016 - 09.2019
Shift Manager
MACDONALS
02.2011 - 08.2015
CNA - Certified Nursing Assistant
Absolut Care
CNA - Certified Nursing Assistant
Elderwood
PCA
Taking Control Counseling
Cashier
Dave & Buster's
High School Diploma -
Buffalo Academy Of Science Charter School