Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

J. LeeAnn Sullivan

Troy,AL

Summary

National Operations Manager at PrimeLending with expertise in process optimization and team efficiency enhancement. Proven ability in compliance oversight and strategic planning, driving operational improvements and fostering collaboration. Skilled in staff training and data analysis to support informed decision-making, committed to excellence in all initiatives.

Overview

2026
2026
years of professional experience

Work History

National Operations Manager

PrimeLending
Dallas , TX
01.2011 - 09.2025
  • Streamlined regional operational processes, boosting team efficiency and service quality.
  • Coordinated cross-functional teams for implementation of strategic initiatives across multiple locations.
  • Ensured compliance with industry regulations and company policies within regional operations.
  • Developed training programs to enhance staff performance and operational knowledge.
  • Analyzed operational data to identify trends and recommend process improvements.
  • Facilitated interdepartmental communication for alignment on operational strategies.
  • Managed hiring processes to uphold company standards for new employee recruitment.
  • Created policies to enhance operational efficiency and establish performance metrics.

Senior Mortgage Loan Processor

PrimeLending
Dallas TX
  • Evaluated loan eligibility by verifying credit histories and processing financial information.
  • Assessed risk factors for loans through analysis of income and liabilities.
  • Managed loan application pipeline, ensuring timely completion of reports and submissions.
  • Coordinated ordering of appraisals and title services to meet borrower needs.
  • Maintained communication with customers regarding loan status from origination to closing.
  • Collaborated with attorneys and title companies during closing procedures.
  • Upheld confidentiality standards for submitted information in accordance with guidelines.
  • Trained new loan processors on operational procedures and software.

Mortgage Loan Officer

PrimeLending
Dallas , TX
  • Educated clients on mortgage options and financing processes.
  • Assessed client financial status to determine mortgage loan eligibility.
  • Developed relationships with referral partners to generate leads.
  • Processed new loan applications according to established guidelines.
  • Collaborated with underwriters to resolve outstanding loan conditions.
  • Coordinated with real estate agents for timely loan closings.
  • Maintained up-to-date knowledge of industry trends and government programs.
  • Facilitated workshops on mortgage products and financial literacy.

Education

Team Leadership Development

LEAP
Web - Linked In
09-2022

Some College (No Degree) - Accounting And Finance

Vols State
TN

Ministry - Religious Education

Rhema Affiliate School
Lebanon, TN

Skills

  • Operational management
  • Compliance oversight
  • Policy implementation
  • Strategic planning
  • Team collaboration
  • Data analysis
  • Process improvement
  • Project coordination
  • Employee training
  • Problem solving
  • Staff recruitment
  • Time management
  • Cultural awareness
  • Team building
  • Research
  • Quality assurance
  • Leadership
  • Organizational skills
  • Conflict resolution

Affiliations

  • Volunteer first responder 4 years.
  • Community fundraisers, animal rescue.
  • Women's Spiritual Development in Biblical Study

Accomplishments

  • Awards received: Million Dollar Loan Officer, Most Valuable Coordinator Support, Processor of the Year, Rock Star of the Year Award.
  • Outstanding Quality Control and Compliance review, Teams and Branches with Lowest in company wide.
  • Teams and branches lowest Charge backs Cures company wide.

Languages

English
Professional

References

References available upon request.

Timeline

National Operations Manager

PrimeLending
01.2011 - 09.2025

Senior Mortgage Loan Processor

PrimeLending

Mortgage Loan Officer

PrimeLending

Team Leadership Development

LEAP

Some College (No Degree) - Accounting And Finance

Vols State

Ministry - Religious Education

Rhema Affiliate School

Similar Profiles

CREATE PROFILE