Summary
Overview
Work History
Education
Skills
Timeline
Generic

J'Leena Figueroa

North Ridgeville,OH

Summary

I have a strong work ethic that I’ve demonstrated through my diverse experiences in various roles. At the party store, I excelled in customer service, making sure every event was memorable by helping customers find exactly what they needed. My time at Dick's Sporting Goods allowed me to thrive in a fast-paced environment, where I assisted customers in finding the right gear while keeping the store organized and tidy. As a food runner at Red Tail Golf Club, I showcased my teamwork and efficiency, ensuring timely service and a great dining experience for guests. Skilled in teamwork and customer service, I significantly contribute to positive outcomes and sales growth. My quick learning ability and strong work ethic are pivotal in adapting to and excelling in dynamic retail settings. In all these roles, my dedication to hard work, attention to detail, and commitment to excellence have made a positive impact on both customers and colleagues alike.

Overview

4
4
years of professional experience

Work History

Food Runner

Redtail Golf Center
04.2024 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Retail Sales Consultant

Dicks Sporing Goods
07.2022 - 08.2024
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Lead Key Holder

Party Place
02.2020 - 06.2022
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.

Education

High School Diploma -

North Ridgeville High School
North Ridgeville, OH
05.2024

Skills

    Quick Learner

    Teamwork and Collaboration

    Strong Work Ethic

    Time Management

    Effective Multitasking

    Customer Service

    Sense of urgency

    Cleanliness

    Anticipating Customer Needs

    Memory retention

Timeline

Food Runner

Redtail Golf Center
04.2024 - Current

Retail Sales Consultant

Dicks Sporing Goods
07.2022 - 08.2024

Lead Key Holder

Party Place
02.2020 - 06.2022

High School Diploma -

North Ridgeville High School
J'Leena Figueroa