J. Leon Stroud
Milwaukee,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Online Auction Coordinator
Self-Employed
07.2019 - Current
- Organized and ran online auctions for small nonprofit organizations
- Coordinated with nonprofits and local businesses to promote their products and services while raising money for charitable organizations
- Maintained professional and consistent communication with clients and vendors utilizing both phone and email
- Managed appointments and meetings with consignors to set auction terms, format and timelines.
Store Manager
VapinUSA
01.2022 - 11.2022
- Managed scheduling, recruiting, hiring and training of new store employees
- Developed employees into confident and successful salespeople
- Responsible for scheduling
- Trained and mentored all staff
- Tracked sales performance
- Managed inventory control, cash control, and store opening and closing procedures.
Logistics Coordinator
Kaytee
05.2017 - 07.2019
- Prepared orders for shipment
- Maintained accurate inventory
- Inbound and outbound scheduling of 30+ loads per day
- Coordinated with carriers and suppliers
- Created transfer/work orders for pickers, loaders and unloaders, bills of lading and invoices for carriers and customers
- Maintained compliance with domestic and international shipping regulations and contractual obligations with both customers and shipping partners
- Covered every position across the warehouse as necessary, including order picking, loading and unloading
- Familiar and comfortable working with SAP
Warranty Agent
IBM
04.2016 - 04.2017
- Processed warranty claims for Lenovo laptops
- Provided communication between technical team and customers
- Determined entitlements under a variety of warranty contracts, both retail and commercial
- Tracked cases from receipt until resolution
Department Head of Housewares
Fleet Farm
05.2014 - 02.2016
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
Education
High School Diploma -
ICCC
Fort Dodge06.2008
- Fresh Coast Tech-Up Program
Milwaukee Area Technical College
Milwaukee06.2023
Skills
- POS Transactions
- Personnel Supervision
- Store Displays
- Online Auctions
- Accounts Payable and Accounts Receivable
- Professional Relationships
- Promotional Campaigns
- Inventory Control Processes
- Sales Growth
- Customer Service and Assistance
- Efficiency Improvement
- Shipment Routing
- Freight Transportation
- Load Planning Support
- Carrier Negotiations
- Warehouse and Transportation Operations
- Transportation and Logistics Coordination
- Administrative Management
- Enterprise Resource Planning Software, including SAP
- MS Office Proficiency
- Recruiting and Hiring
- Computer Hardware Knowledge
Timeline
Store Manager
VapinUSA
01.2022 - 11.2022
Online Auction Coordinator
Self-Employed
07.2019 - Current
Logistics Coordinator
Kaytee
05.2017 - 07.2019
Warranty Agent
IBM
04.2016 - 04.2017
Department Head of Housewares
Fleet Farm
05.2014 - 02.2016
High School Diploma -
ICCC
- Fresh Coast Tech-Up Program
Milwaukee Area Technical College
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