Jlexxius Harris
Jonesboro,AR
Summary
Compassionate Certified Nursing Assistant with proven expertise at Craighead Nursing in delivering high-quality patient care and monitoring vital signs. A reliable team player skilled in electronic charting and advocating for patients' needs, enhancing care quality and promoting independence. Committed to fostering positive relationships and ensuring compliance with HIPAA standards.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Experienced with behavior analysis, focusing on individualized intervention plans to improve clients' social and communication skills. Utilizes positive reinforcement and behavior tracking to support goal achievement. Strong understanding of data collection and analysis to refine intervention strategies.
Professional with strong background in behavior analysis and intervention strategies. Demonstrates expertise in implementing evidence-based interventions, data collection, and progress monitoring to support positive behavioral outcomes. Known for collaborative team efforts and adaptability in dynamic environments. Skilled in communication, problem-solving, and maintaining patient-centered approach.
Knowledgeable Desired Position with background in behavior analysis and intervention strategies. Proven track record in implementing behavior modification plans that enhance clients' social and communication skills. Demonstrated ability to use positive reinforcement and data collection techniques to achieve individual goals.
Behavioral health professional equipped with comprehensive background in behavior analysis and intervention. Skilled in developing and implementing effective behavior modification programs, collaborating with multidisciplinary teams to enhance clients' outcomes. Known for adaptability and results-driven approach in dynamic environments.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Craighead Nursing
07.2024 - Current
- Assisted patients with daily living activities to promote comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care in electronic health records, ensuring accuracy and compliance.
- Collaborated with healthcare team members to develop and implement care plans.
- Educated patients and families on health management strategies and post-care instructions.
- Maintained cleanliness of patient rooms and equipment to meet safety standards.
- Supported new staff by providing training on procedures and best practices in patient care.
- Advocated for patients' needs within healthcare setting, enhancing overall service quality.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Behavior Technician
Methodist Family Health
11.2023 - 07.2025
- Implemented behavioral interventions to support client development and coping strategies.
- Assisted in collecting and analyzing data to track client progress and adjust treatment plans.
- Collaborated with multidisciplinary teams to enhance care delivery and communication among staff.
- Educated families on behavior management techniques to promote consistency in home environments.
- Documented session outcomes and communicated findings to supervisors for ongoing evaluation of strategies.
- Monitored client behaviors during sessions, ensuring adherence to safety protocols and treatment goals.
- Participated in training sessions to improve skills in therapeutic techniques and behavioral analysis tools.
- Developed individualized treatment plans based on assessment results, fostering personalized care approaches.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
Call Center Representative
Heritage
06.2017 - 10.2022
- Assisted customers by answering inquiries and resolving issues efficiently.
- Utilized call management systems to track and document customer interactions.
- Adapted quickly to new tools and procedures for improved service delivery.
- Provided support in processing orders and handling billing questions.
- Collaborated with team members to enhance overall customer satisfaction.
- Maintained updated knowledge of products and services for accurate assistance.
- Followed scripts and guidelines to ensure compliance with company policies.
- Demonstrated strong communication skills while interacting with diverse clientele.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
High School Diploma -
Forrest City High School
05.2013
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Compassionate
- Basic life support
- Electronic charting
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Call control
- Answering questions
- Complaint resolution
- Appointment scheduling
- Product knowledge
- Payment processing
- Gathering information
- Calm disposition
- Building rapport
- Account updating
- Customer service optimization
- Inbound phone call management
- Technical support
- Quality control
- Customer relationship management
- Database research
- Logging call information
- Sales expertise
- Training experience
- Technical troubleshooting
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Positive reinforcement
- Behavior treatment plans
- Skill development
- Behavior management
- Teaching play and leisure skills
- Picture exchange communication system
- Discrete trial teaching
- Client relationship development
- Verbal behavior training
- Behavior intervention plans
- Report writing
- Adaptive living skills training
- Crisis management and prevention
- Token economy systems
- Individualized education plans
- Functional behavior assessments
- Applied behavior analysis
- Behavior modification techniques
- Errorless learning techniques
- Case management
- Sensory integration support
- Precision teaching methods
- Social skill development
- Group instruction techniques
- Self-management strategies
- Direct instruction methodologies
- Natural environment teaching
- Collaboration with multidisciplinary teams
Timeline
Certified Nursing Assistant
Craighead Nursing
07.2024 - Current
Behavior Technician
Methodist Family Health
11.2023 - 07.2025
Call Center Representative
Heritage
06.2017 - 10.2022
High School Diploma -
Forrest City High School