Dr. Jacque L. Hobbs
Biloxi,MS
Summary
Dynamic results-oriented professional with a wide breadth of experience in instructional design, program development, and workforce training across diverse organizational environments. Proven expertise in analyzing, developing, and evaluating professional development programs using innovative methodologies to drive organizational effectiveness. Recognized for delivering measurable improvements in training outcomes, fostering cross-functional collaboration, and implementing strategic initiatives that align with agency goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Career Coach (Detail)
U.S. Citizenship and Immigration Services, USCIS
, Remote
06.2024 - Current
- Serves as a Career Coach under the USCIS Career Coaching Program, delivering over 30 confidential, client-led sessions to support employee career development, aligned with ICF standards.
- Integrates the ICF Code of Ethics and Core Competencies into coaching practice; establishes a centralized resource hub and job aids to streamline coaching operations and ensure consistency.
- Develops individualized action plans with 8+ clients to set goals for achieving desired career objectives.
- Explores clients' CliftonStrengths assessments and facilitates powerful questioning to guide clients through identifying skill gaps, strengths, and career goals.
- Counsels individuals on how to create an effective job search plan using career target worksheets, leverage agency resources, and stay motivated throughout the process.
- Coordinates with stakeholders and program leadership through weekly check-ins to address challenges and align coaching goals with USCIS's strategic workforce priorities.
- Manages caseload effectively, ensuring timely follow-up, and support for each client.
- Supports workforce engagement and retention by helping employees align development goals with the agency's mission, reducing attrition risk through career satisfaction.
- Serving as a peer mentor to a new coach, providing guidance through regular one-on-one coaching exchanges focused on refining course competencies, building confidence, and navigating client engagements.
Instructional Systems Specialist
U.S. Citizenship and Immigration Services, USCIS
, Remote
07.2022 - Current
- Designed and led the development of accessible, simulation-based eLearning aligned with Section 508 compliance and USCIS directives, supporting over 3,000 learners across agency systems training.
- Validated the accessibility of 8 SCORM packages and 241 slides using hybrid testing methods as a DHS Certified Trusted Tester; resolved 626 issues affecting users with visual, auditory, and mobility impairments.
- Standardized 17 code manipulation techniques, increasing the efficiency of accessibility remediation across multi-SCORM eLearning courses.
- Designed the framework for the EBS Training Branch’s eLearning initiative, and authored a 44-page standard operating procedure, formalizing the development lifecycle and reducing compliance risk by 30%.
- Created 8 instructional design templates to support Kirkpatrick-aligned evaluation strategies, enhancing consistency and measurement across digital learning products.
- Conducted QA and compliance reviews for eight simulation-based lessons and thirty-one instructor-led virtual courses, ensuring instructional quality and alignment with agency standards; supported over 1,200 learners.
- Partnered with instructors to deliver 15 virtual training sessions on system functionalities to 1,439 participants, achieving 87% learner satisfaction, and a 96% post-session commitment rate.
- Managed registration setup for 8 Benefits Hub sessions in Percipio; coordinated MS Teams integration and stakeholder communication workflows.
- Branch LMS administrator for EBS; developed course templates, configured virtual training registrations, and deployed SCORM-based eLearning content in the enterprise LMS.
- Collaborated with Learning Technology Branch domain administrators to obtain deployment approval, and greenlight SCORM packages for activation in the production environment.
- Facilitated over 33 eLearning production meetings to monitor development timelines, mitigate risks, and manage progress across 29 active training products.
- Mentored colleagues and facilitated collaboration sessions focused on instructional design best practices, eLearning development strategies, and Section 508 accessibility standards; promoted cross-functional learning, enhanced team performance, and supported professional growth across the training branch.
- Mentored an instructional designer on detail through bi-weekly coaching and hands-on assignments, increasing branch capability and instructional design maturity.
Instructional Systems Specialist
United States Air Force
Keesler AFB, MS
01.2021 - 07.2022
- Redesigned and updated curricula for nine USAF Weather Career Field courses, aligning with AFDP 3-59, AETCI 36-2651, and CCAF PPG to support national strategies and training standards.
- Led 400 hours of Subject Matter Expert (SME) collaboration to develop and migrate four courses, bridging a 2.7K-hour continuum of learning; ensured content modernization, and strategic alignment.
- Directed the Learning Management System (LMS) migration from Blackboard to Moodle, trained three Curriculum Development Managers (CDMs), and standardized processes to mitigate delivery inconsistencies across two career fields.
- Developed 267 instructional activities across 3, 5, and 7-level courses, enhancing over 1.2K training hours for USAF personnel.
- Applied Practical Problem Solving Methodology (PPSM) to assess 733 learning activities and 1,100 assessments, identifying areas for enhancement across 33 career fields.
- Oversaw policy compliance and integrity for Subject Matter Testing across nine courses, ensuring instructional validity and instructor readiness.
- Spearheaded curriculum and assessment design for WESOC, revising 22 training standards, and updating 136 instructional hours in alignment with the National Defense Strategy.
- Coordinated with Headquarters Air Force (HAF) for $138K in critical training equipment acquisition to improve technical readiness.
- Represented the 335th Training Squadron as a member of the Air Education and Training Command (AETC) Detachment 23 innovation team; piloted a $350K IMITATE project to integrate student-centered learning with performance optimization tools.
- Named 335th Training Squadron Civilian of the Quarter, Non-Sup Cat III, 4th Quarter 2021.
Training Specialist
United States Air Force
Keesler AFB, MS
06.2020 - 01.2021
- Served as an Interactive Courseware Developer (ICW) in Q-Flight, overseeing the development lifecycle of ICW products from storyboarding to media integration.
- Developed and delivered onboarding, health promotion, and family readiness training content, including 12 onboarding videos totaling 186 development hours.
- Produced 10 high-impact briefing videos, with 340 integrated multimedia assets, enhancing stakeholder engagement and delivery.
- Designed and implemented interactive training videos using Vyond, Adobe Premiere, and Audition for the USAF Health Promotion Program.
- Led the development of the Annual Suicide Prevention training video for the 81st Training Group, ensuring compliance and accessibility.
- Created training materials for the Key Spouse Program and A&FRC, increasing program participation and visibility.
- Collaborated with SMEs to ensure alignment with training objectives and Air Force instructional standards.
- Conducted product reviews to maintain instructional integrity, and quality control, in accordance with ICW strategies.
- Facilitated stakeholder meetings, project planning conferences, and preliminary reviews to assess training needs and outcomes.
- Coordinated with Air Force Public Affairs to ensure compliance of multimedia training with distribution policies.
- Developed ICW templates and maintained a project accountability log; introduced new instructional techniques suitable for Air Force environments.
Training Instructor
United States Air Force
Keesler AFB, MS
08.2018 - 06.2020
- Delivered 2,027 hours of technical instruction for the Precision Measurement Equipment Laboratory (PMEL) course, maintaining a 99% pass rate, and supporting associate degree credit award.
- Provided instruction for 40% of the PMEL curriculum, mentoring 297 Airmen in Training (AIT), and achieving a cumulative class GPA of 93%.
- Converted 237 instructional hours to a virtual format during the COVID-19 pandemic, ensuring continuity of PMEL training, and reducing instructional disruption.
- Reviewed and revised 237 of 936 total course hours, addressing instructional deficiencies, and enhancing alignment with safety and operational standards.
- Evaluated 33 learning assessments for instructional effectiveness; adjusted strategies based on learner needs, and performance outcomes.
- Proctored 33 test examinations, identified 16 highly missed questions, and conducted critiques with AIT to validate questions, and recommend instructional adjustments.
- Recognized for instructional innovation and student success with multiple awards, including "Incredi-bull of the Month," and Civilian Instructor of the Quarter.
- Rated Outstanding (03/2020) and Excellent (03/2019) on 281 instructor evaluations; received DOD performance appraisals of Outstanding Performer and Fully Successful.
- Developed hybrid course content during COVID-19, transitioning instruction to Blackboard over 36 hours to meet distancing requirements.
- Served as Flight Safety Officer; maintained JSTG accuracy, ensured annual training compliance, and led quarterly safety inspections.
- Maintained accurate records of student achievement and counseling, and conducted 46 student counseling sessions totaling 635 minutes.
- Collaborated with CDMs to update instructional materials, and integrated Universal Design for Learning (UDL) principles to meet diverse student needs.
- Led efforts to revise electronic principles blocks (K1/8 and K3/4) for the projected course redesign.
Education
Doctor of Management - Higher Education Teaching & Learning
Colorado Technical University
Colorado Springs, CO12-2021
Master of Science - Electrical Engineering
Colorado Technical University
Colorado Springs, CO12-2016
Bachelor of Science - Electrical Engineering
Colorado Technical University
Colorado Springs, CO12-2015
Associate of Science - Electronics Technology
Colorado Technical University
Colorado Springs, CO03-2014
Skills
- Adult learning theory
- Education and training
- Instructional design, development, and evaluation
- LMS administration and virtual classroom management
- 508 accessibility and quality assurance
- Process improvement and standardization
- eLearning development and SCORM compliance
- Cross-functional team collaboration and communication
Professional Development
- World Coach Institute (WCI): ICF Mentorship Group Session - ACC Requirement - January 2025
- WCI: Certified Career Coach Training - December 2024
- WCI: Certified Professional Coach Training - October 2024
- Association for Talent Development: Evaluating Learning Impact Certificate Training - October 2024
- Kirkpatrick Partners: 4-Levels of Evaluation Training (Silver) - August 2023
- Kirkpatrick Partners: 4-Levels of Evaluation Training (Bronze) - February 2023
- U.S. Citizenship and Immigration Services (USCIS) Training Professionals Development - December 2022
- Community College of the Air Force (CCAF): Emerging Leaders Course - December 2021
- CCAF: Training Supervisor Course - September 2021
- CCAF: Training Development Course - June 2021
- CCAF: Training Manager Course - March 2021
- CCAF: Technical Writer Course - September 2020
- CCAF: Application of ISD - November 2019
- CCAF: Basic Instructor Course - November 2018
Certification
- World Coach Institute: Certified Professional Coach - In-progress
- World Coach Institute: Certified Career Coach - In-progress
- DHS Certified Trusted Tester Certification - July 2024
- Kirkpatrick Evaluation Certification (Bronze) - February 2023
- Adobe Certified Professional: Adobe Captivate - June 2023
- Community College of the Air Force: Instructor Certification Level 1 - March 2020
Publications & Research
Examining Lived Experiences of K-12 STEM Teachers’ Forced Transition to Online: An Interpretive Phenomenological Study ProQuest Dissertations Publishing 2021. ProQuest Number: 8860565
Accomplishments
- USCIS On-the-Spot Award - July 2024
- USCIS Certificate of Recognition - April 2023
- USAF 335th Training Squadron Civilian Quarterly Award - Q4 2021
- USAF 81st Training Group Instructor Quarterly Award - Q3 2020
- USAF 335th Training Squadron Intructor Quarterly Award - Q3 2020
- U.S. Army Honorable Discharge - January 2010
Tools & Technology
- Microsoft: Office 365, Power Automate, Azure
- Adobe Creative Suite: Captivate, Dreamweaver, Premiere Pro, Audition
- LMS Platforms: Acadis, Blackboard, Moodle, Percipio
- Accessibility Tools: Axe DevTool, ANDI, CCA
- Evaluation Methods: Kirkpatrick 4 Levels, ROI, Aualitative & Quantitative Analysis
- Innovation Frameworks: Generative AI, Appreciative Inquiry, Action Research
References
References available upon request.
Timeline
Career Coach (Detail)
U.S. Citizenship and Immigration Services, USCIS
06.2024 - Current
Instructional Systems Specialist
U.S. Citizenship and Immigration Services, USCIS
07.2022 - Current
Instructional Systems Specialist
United States Air Force
01.2021 - 07.2022
Training Specialist
United States Air Force
06.2020 - 01.2021
Training Instructor
United States Air Force
08.2018 - 06.2020
Doctor of Management - Higher Education Teaching & Learning
Colorado Technical University
Master of Science - Electrical Engineering
Colorado Technical University
Bachelor of Science - Electrical Engineering
Colorado Technical University
Associate of Science - Electronics Technology
Colorado Technical University
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