Summary
Overview
Work History
Education
Skills
Timeline
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Jliyah Butler

Houston

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Global Industrial
03.2022 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Computer Data Entry Operator

Trigyn Technologies
12.2020 - 11.2023
  • Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
  • Collaborated with team members to complete large-scale data entry projects in a timely manner.
  • Maintained up-to-date knowledge of computer software programs for optimal data entry results.
  • Improved internal communication by maintaining accurate contact lists and employee records.
  • Increased overall efficiency by identifying and reporting system issues that hindered smooth data entry operations.
  • Reduced errors by thoroughly reviewing and correcting inputted data before submission.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified data files prior to entry to maintain high data accuracy.
  • Followed data entry protocols, rules and regulations.
  • Assisted with developing data entry processes.

Daycare Teacher

Dimples Daycare
01.2018 - 12.2021
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.

Education

High School Diploma -

Houston Community College
Houston, TX
06-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Call management
  • Appointment scheduling
  • Documentation

Timeline

Customer Service Representative

Global Industrial
03.2022 - 04.2025

Computer Data Entry Operator

Trigyn Technologies
12.2020 - 11.2023

Daycare Teacher

Dimples Daycare
01.2018 - 12.2021

High School Diploma -

Houston Community College

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