Summary
Overview
Work History
Education
Skills
Awards
Activities
Timeline
Generic

J'LOHNDE DOUGLAS

Summary

Dynamic Outreach Specialist with proven success at The Haven Texas, adept at client relationship management and research analysis. Skilled in developing impactful proposals and presentations, fostering community engagement, and advocating for clients' needs. Recognized for enhancing service delivery and building collaborative partnerships to improve client outcomes.

Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.

Overview

12
12
years of professional experience

Work History

Outreach Specialist

The Haven Texas
10.2023 - Current

The Haven, Texas Detox, Community Outreach Specialist.

Identify and research potential clients.

* Develop and maintain client relationships by being the point of contact for assigned accounts.

* Coordinate with outreach teams to develop mutually beneficial proposals.

Monitor project terms with clients, and communicate with stakeholders.

Gather useful information from customers and competitor data.

Constructed and presented presentations to prospective clients and internal executives.

Intensive Care Manager

The Bridge
10.2022 - 10.2023
  • Company Overview: Homeless Recovery Center, Dallas, Texas.
  • Develop ISP (Individual Service Plan), discharge planning and appropriate housing placement.
  • Advocated for the client throughout their entire stay at the Bridge, and for three months following housing placement.
  • Facilitate weekly groups for clients.
  • Enroll and provide care coordination for clients with severe mental, behavioral, and medical health diagnoses.
  • Assist clients with locating providers, scheduling, and/or transporting to appointments, as necessary.
  • Research and refer clients to community resources and health care agencies.
  • Homeless Recovery Center, Dallas, Texas.

Enhanced Care Coordinator/QMHP

Metrocare Services
05.2019 - 09.2022
  • Create and/or enhance an existing person- and family-centered recovery plan that identifies an individual's goals, objectives, strengths, and preferred involvement of natural supports, as well as coordination with internal and external providers.
  • Assessing consumer needs on a continual basis throughout the course of treatment.
  • Assistance with scheduling and completing all internal and external provider appointments.
  • Assistance to meet needs impacting social drivers of health, including housing, food, clothing, transportation, employment, and academic needs.
  • Interacting with other team members to provide comprehensive, timely assistance in resolving issues that are barriers to the consumer receiving services.
  • Coordination with internal and external providers to ensure a comprehensive approach to care that considers all areas of an individual's life, the individual's wants and goals, and all treatment interventions.
  • Contact with an individual in service at least once every 90 days, at a minimum.
  • Develop and maintain collaborative working relationships with internal and external referral resources, allowing for the creation and renewal of informal and formal agreements between Metrocare and those external agencies. Relationships with external agencies will include, but are not limited to: FQHCs, inpatient psychiatric and substance use facilities, the Department of Veteran Affairs, inpatient acute care hospitals, hospital outpatient clinics, and community/regional supports and providers such as schools, child welfare agencies, criminal justice, and Indian Health Services.
  • Assists the individual in service in developing and/or strengthening natural support, who will participate in care coordination activities.

Qualified Mental Health Professional

Andrew Behavioral Health Center
05.2018 - 05.2019
  • Facilitates the development of an individualized Service/Treatment Plan within 10 days of intake when the assessment is complete.
  • Works with child, youth, and family teams to develop a Crisis Plan to ensure the safety of the child, family, and community.
  • Utilizes approved skills curriculum with child, youth, and family to help improve behavior.
  • Coordinates and facilitates ongoing child, youth, and family team meetings.
  • Provides 18-25+ hours of billable services per week; the Behavioral Health Specialist should expect 25 to 35 clients on their caseload depending on the number of referrals. Takes initiative to request new client referrals as caseload numbers drop due to discharge and/or upcoming discharges.
  • Meets face-to-face with clients in their home, school, office, and community for the provision of all services.
  • Initially assesses and reassesses (every 90 days or sooner if required for reassessment) the needs of the client by completing a CANS/ANSA Assessment.
  • Meets with the client, family, and all team members, and modifies the Service/Treatment Plan to reflect the changes and/or progress made.

District Manager

Community Access
12.2016 - 05.2018
  • Advocated for individuals with Intellectual Developmental Disorders, ensuring their needs were met effectively.
  • Managed four residential homes, each serving four clients with diverse disorders.
    Oversaw daily care provided by staff to guarantee quality support for all consumers.
    Ensured timely completion of paperwork, including billing for medical and psychological services.
  • Coordinated assessments, annual staffing, and conferences to facilitate comprehensive care.
  • Monitored appointments and follow-ups to maintain consistent care standards.
  • Trained staff on responsibilities to enhance consumer assistance and support.
  • Responded promptly to complaints from family members or visitors concerning service issues or concerns.
  • Evaluated processes periodically to identify opportunities for improvement.
  • Implemented strategies for developing relationships with families of residents as well as community partners.
  • Documented progress notes regarding changes in resident conditions or behaviors.
  • Coordinated activities between departments to ensure smooth running of day-to-day operations.

Direct Support

Community Access
01.2016 - 12.2016
  • Delivered compassionate care by addressing each consumer's specific needs with respect.
    Managed daily hygiene routines, ensuring comprehensive compliance with health regulations.
  • Assured proper nutrition through customized meal preparations and dietary adherence.
    Administered medications efficiently, contributing to clients' overall well-being.
  • Initiated quality interactions through engaging activities that emphasized individual value.
    Taught skills for independence, empowering clients to enhance their lifestyles.

Internship

Special Health Resources
01.2015 - 01.2016
  • Ensured respectful communication with clients to address individual needs effectively.
  • Conducted group and individual sessions to foster client engagement.
  • Followed up on appointments to monitor progress and support health improvement.
  • Tailored care strategies to meet diverse client situations and goals.

Co-Teacher

Trinity Lutheran Daycare
01.2015 - 01.2016
  • Provided personalized care and attention to meet children's unique needs.
  • Utilized developmentally appropriate teaching strategies for effective learning.
  • Facilitated advanced motor skill activities to promote physical development.
  • Served as Lead Teacher, empowering children towards greater independence.
  • Engaged in parent conferences to enhance educational partnerships.
  • Participated in relevant childcare seminars to improve professional skills.

Internship

Bair Foundation
01.2014 - 01.2015
  • Conducted home visits to assess conditions of children and parents involved.
  • Engaged with children to foster trust and facilitate open communication.
  • Managed filing and paperwork to ensure accurate documentation.

Internship

Andrew Center
01.2013 - 01.2014
  • Collaborated with clients of all ages to conduct assessments and follow-ups.
  • Filed paperwork efficiently, maintaining organized records of all activities.
  • Performed home visits and assisted clients with grocery shopping as needed.
  • Accompanied clients to doctor appointments and court hearings for support.
  • Developed and executed communication strategies for diverse projects.
  • Analyzed key performance indicators to determine effective strategies.
  • Created promotional materials including brochures, flyers, and catalogs.
  • Coordinated events such as conferences, seminars, and workshops.

Education

Master of Social Work -

Stephen F. Austin State University
01.2016

Bachelor of Social Work -

Stephen F. Austin State University
01.2014

Associates of Social Work -

Tyler Junior College
01.2012

Skills

  • Research analysis
  • Classroom management
  • Organizational skills
  • Efficiency
  • Multitasking
  • Prioritization
  • Communication skills
  • Explanatory skills
  • Strength recognition
  • Encouragement techniques
  • Relationship building
  • Critical thinking
  • Workshop design
  • Caregiving strategies
  • Outreach planning
  • Community engagement
  • Client relationship management
  • Presentation skills
  • Team collaboration
  • Advocacy skills

Awards

  • Dean's Honor Roll, Fall 2013
  • President's Honor Roll, Spring 2014
  • President's Honor Roll, Spring 2016

Activities

  • Harmony Hill Feeding the Community, Lufkin, Texas, 2010
  • Abundant Life Ministries Feeding the Community at Salvation Army, 2012
  • Abundant Life Ministries Back to School Drive, 2014
  • Abundant Life Ministries Back to School Drive, 2015
  • The Clay House-Stephen F. Austin State University, 2015
  • Abundant Life Ministries Providing to the homeless over the Christmas holidays, 2014-2015
  • Board Meeting for NISD, Nacogdoches, Texas, 2015
  • Stephen F. Austin State University Feeding the Community, 2015
  • The Tunnel of Oppression, 2015
  • World Aids Day-Special Health Resources, 2016
  • Basketball Banquet, Lufkin, Texas, 2016

Timeline

Outreach Specialist

The Haven Texas
10.2023 - Current

Intensive Care Manager

The Bridge
10.2022 - 10.2023

Enhanced Care Coordinator/QMHP

Metrocare Services
05.2019 - 09.2022

Qualified Mental Health Professional

Andrew Behavioral Health Center
05.2018 - 05.2019

District Manager

Community Access
12.2016 - 05.2018

Direct Support

Community Access
01.2016 - 12.2016

Internship

Special Health Resources
01.2015 - 01.2016

Co-Teacher

Trinity Lutheran Daycare
01.2015 - 01.2016

Internship

Bair Foundation
01.2014 - 01.2015

Internship

Andrew Center
01.2013 - 01.2014

Master of Social Work -

Stephen F. Austin State University

Bachelor of Social Work -

Stephen F. Austin State University

Associates of Social Work -

Tyler Junior College
J'LOHNDE DOUGLAS