Jlon Kearney
Humble,TX
Summary
Dynamic professional with a proven track record at CSL Plasma, adept in workload prioritization and customer service. Excelled in reducing wait times and enhancing donor safety, demonstrating exceptional problem-solving and data entry skills. Skilled in maintaining compliance with OSHA and HIPAA, showcasing a blend of technical proficiency and empathetic customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Donor Support Technician
CSL Plasma
09.2022 - Current
- Reduced wait times for donors by efficiently managing check-in processes and optimizing workflow procedures.
- Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
- Assisted medical professionals during adverse reactions, contributing to swift resolution while maintaining donor comfort.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Documented and verified patient information using laboratory information system.
Customer Service Representative
Kroger
01.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Construction Manager
Active Fixtures
06.2018 - 01.2019
- Supervised team of 5 construction workers to maintain productivity and quality of work.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Scheduled utility service providers according to project timelines.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
Education
High School Diploma -
Waltrip High School
Houston, TX05.2018
Skills
- Workload prioritization
- Customer Service
- Money handling abilities
- Microsoft Excel
- Data Entry
- Supply Inventory
- OSHA Regulations
- HIPAA Compliance
- Sterilization techniques
- Typing speed 60 WPM
- Medical History Documentation
- First Aid and CPR Training
Certification
- CPR/AED Certification
Timeline
Donor Support Technician
CSL Plasma
09.2022 - Current
Customer Service Representative
Kroger
01.2019 - 09.2022
Construction Manager
Active Fixtures
06.2018 - 01.2019
High School Diploma -
Waltrip High School