Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jlynn Humphrey

Winfield,MO

Summary

Dedicated shift leader with proven skills in team supervision and customer service.

Strengths include:

  • Effective problem-solving
  • Productivity
  • Enhancing customer experiences
  • Operational efficiency

Overview

4
4
years of professional experience

Work History

Shift Leader

Scooter's Coffee
04.2025 - Current
  • Supervised daily operations, ensuring smooth workflow and optimal team performance.
  • Trained and mentored new staff on company standards and customer service protocols.
  • Implemented efficiency improvements in beverage preparation processes, enhancing service speed.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability.
  • Resolved customer complaints effectively, fostering a positive dining experience for patrons.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Waitress Trainee

Back Roads
10.2021 - 02.2026
  • Supported training of new staff on menu items and restaurant procedures.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated patience while handling customers.
  • Showed empathy for fellow coworkers needing help

Education

Associate of Applied Science - Computer Aided Drafting

Saint Charles Community College
Cottleville, MO
05-2026

High School Diploma -

Troy Buchanan High Scool
Troy, MO
05-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Team supervision
  • Staff supervision

Timeline

Shift Leader

Scooter's Coffee
04.2025 - Current

Waitress Trainee

Back Roads
10.2021 - 02.2026

Associate of Applied Science - Computer Aided Drafting

Saint Charles Community College

High School Diploma -

Troy Buchanan High Scool