Summary
Overview
Work History
Education
Skills
Timeline
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J'lynn Waltz

Charleston,IL

Summary

Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

4
4
years of professional experience

Work History

Digital Personal Shopper

Walmart
Paris, IL
10.2023 - Current
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Secured and stored items until customer pickup.
  • Completed pickup and shopping orders for customers within local area.

Support Manager

McDonald's
Georgetown, IL
12.2020 - 05.2023
  • Implemented techniques to reduce wait times for customers calling the contact center.
  • Assisted in the development of long-term strategies for improving customer service processes.
  • Resolved escalated customer complaints in a timely manner.
  • Identified opportunities for process improvements within the department.
  • Monitored customer service performance metrics and identified areas for improvement.

Education

Associate of Arts - Criminology; Sociology

Danville Area Community College
Danville, IL
05-2024

High School Diploma -

Georgetown-Ridge Farm High School
Georgetown, ID
05-2023

Bachelor of Arts - Criminal Justice/Criminology; Sociology

Eastern Illinois University
Charleston, IL

Skills

  • Verifying Order Accuracy
  • Documentation And Reporting
  • Upbeat and Outgoing Attitude
  • Prioritizing Orders
  • Relationship Building
  • Online Order Processing
  • Planning and Organization
  • Decision-Making
  • Attention to Detail
  • Flexible Schedule
  • Customer Service

Timeline

Digital Personal Shopper

Walmart
10.2023 - Current

Support Manager

McDonald's
12.2020 - 05.2023

Associate of Arts - Criminology; Sociology

Danville Area Community College

High School Diploma -

Georgetown-Ridge Farm High School

Bachelor of Arts - Criminal Justice/Criminology; Sociology

Eastern Illinois University
J'lynn Waltz