Jeana Cedar
Detroit,MI
Summary
Versatile customer service professional, possessing 9 years of management experience, 4 years Administrative and Retail. Ability to manage multiple assignments without the loss of productivity. History of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
FedEx Office
10.2023 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits, while acquiring new customer accounts.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures. Controlled store inventory and reviewed cash handling and operations reports.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Lead Coordinator/Production Manager
FedEx: Office
10.2021 - Current
- Received and responded to customer requests for printing services via emails, telephone calls and in-person interactions.
- Maintain and finish incoming online printing orders to process them in store, or third party outsourcing.
- Reviewed customer job specifications and document proofs to obtain printing project instructions.
- Performed binding and finishing for large quality orders. Produced posters and banners on various materials for local business clients.
- Delegated tasks to other team members to organize and improve daily transactions such as shipping, receiving, and printing services.
- Weighed packages and calculated costs based on classification, weight and destination, while also identifying hazardous goods.
Delivery Coordinator
Trucenta / Breeze
08.2020 - 10.2021
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Organizing and inspecting multiple orders for each delivery driver before departing the store.
- Examined products and compared to Manifest for accuracy .
- Submitted receipts and money received from deliveries at end of each shift.
- Performed cash/card transactions to complete customer purchases with minimal discrepancies.
- Assisted management in developing new strategies to further improve the accuracy and efficiency of data entry processes, promoting continuous growth and evolution within the department.
Front of House Manager
Northern Lights Lounge
08.2017 - 03.2020
- In charge of booking and coordinating large party reservations and establishing business customer relations
- Coordinated efforts with beverage representatives to create specialty drinks to showcase new products.
- Responsible for conflict resolution through all aspects of business with an enthusiastic, good-natured and cooperative attitude
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Skills
- MS Word, Excel, Adobe, & Outlook Proficient
- Staff Management
- Customer Retention
- High-Volume Environments
- Consultative Selling Techniques
- Digital Graphic Design and Marketing
- Store Organization
- Retail Operations
- Multitasking Abilities
Accomplishments
Successfully completed "Real Estate One Academy"
40 hours of Salesperson's Fundamentals .
Timeline
Assistant Store Manager
FedEx Office
10.2023 - Current
Lead Coordinator/Production Manager
FedEx: Office
10.2021 - Current
Delivery Coordinator
Trucenta / Breeze
08.2020 - 10.2021
Front of House Manager
Northern Lights Lounge
08.2017 - 03.2020