Jmarcus Wilkins
Atlanta,GA
Summary
Claim Manager and military technician with 10+ years of leadership experience across claims, operations, logistics, and aircraft maintenance. Proven track record in developing high-performing teams, optimizing processes, and improving accuracy, productivity, and customer outcomes. Recognized for exceptional performance, strategic problem-solving, and the ability to thrive and lead in high-pressure, mission-critical environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Aircraft Maintenance Technician
United States Air Force Reserve Command
Dobbins ARB, GA
12.2022 - Current
- Troubleshoot and repair hydraulic system malfunctions using technical manuals, diagnostic tools, and testing equipment.
- Adhere to safety protocols and regulations to protect personnel and equipment during maintenance operations. Ensure compliance with technical guidelines, maintenance procedures, and aircraft regulations.
Claim Manager
Travelers
Alpharetta, GA
04.2022 - Current
- Lead and develop a high-performing claims team by coaching, delivering ongoing performance feedback, and identifying training needs to improve quality and productivity.
- Build effective partnerships with internal teams, agents, customers, and regulatory agencies to support accurate claim handling and achieve organizational goals.
- Manage claim operations within budget by optimizing resource allocation, overseeing file reviews, and ensuring compliance with quality and timeliness standards.
Automated Logistical Specialist (92A)
Army National Guard
Dobbins ARB, GA
02.2011 - 12.2022
- Led and mentored personnel, managed performance, and implemented succession plans to ensure team readiness and operational excellence.
- Oversaw logistics and claims operations, including inventory, material control, and reporting, while analyzing data to improve efficiency and support strategic goals.
Outside Property Claims Adjuster
Travelers
Alpharetta, GA
06.2018 - 04.2022
- Conducted thorough field investigations by interviewing claimants and witnesses, assessing property damage, and gathering facts to determine coverage and liability.
- Collaborated with accountants, engineers, contractors, attorneys, and other experts to accurately evaluate losses and support well-informed claim decisions.
- Negotiated fair claim settlements and managed the end-to-end claim process, ensuring timely handling, proper documentation, and policyholder satisfaction.
Geek Squad/ Customer Service Agent
Best Buy
Hattiesburg, MS
10.2011 - 05.2018
- Provided technical support by diagnosing and resolving computer, mobile device, and software issues, ensuring quick, accurate solutions for customers.
- Delivered high-quality customer service through clear communication, troubleshooting guidance, and educating customers on technology use and maintenance.
Retail Sales Associate
T-Mobile
Hattiesburg, MS
09.2014 - 08.2017
- Delivered exceptional customer service by identifying customer needs, recommending solutions, and driving sales through knowledgeable, consultative product guidance.
- Built and maintained strong customer relationships, contributing to repeat business and consistent store performance.
- Recognized as a Certified Samsung Product Expert and Samsung Advocate, enhancing product credibility and supporting sales initiatives.
Team Leader
Target Corp
Hattiesburg, MS
11.2005 - 09.2014
- Led and developed a team of up to 25 employees through coaching, performance management, and effective scheduling to ensure strong daily operations.
- Drove merchandising and sales results by analyzing trends, setting planograms, and coordinating promotional displays with vendors.
- Improved store performance by overseeing workflow execution, monitoring results, and ensuring compliance with company standards.
Education
High School Diploma -
Oak Grove High School
Hattiesburg, MS05-2007
Some College (No Degree) - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MSSkills
- Recruiting
- Training and Development
- Customer Relationship Management
- Business Analysis Planning and Monitoring
- Sales Meetings and Presentations
- Financial Calculations and Negotiating
- System Maintenance and Troubleshooting
- MS Office Suite
Certification
- Property and Casualty License
- Secret Clearance
Additional Information - Achievements
- Target Corp - Completed career development plan 2 months early; earned multiple Top Contributor of the Month awards.
- Target Corp - Exceeded District goals with >95% Price Accuracy, ranking #2 company-wide multiple weeks.
- Target Corp - Boosted Price Accuracy from Yellow to Green (>95% weekly) within 60 days; increased Price Challenge Verification ~4% YTD.
- T-Mobile - Received Leadership Award Certificate from District Manager for exceptional performance and results.
Commendations
- Army Reserve Component Achievement Medal
- National Defense Service Medal
- Army Service Ribbon
- Meritorious Unit Commendation
- Army Reserve Components Achievement Medal
- Mississippi Longevity Medal
- Georgia Meritorious Service Medal
Military Service
- Air Force Reserve, United States, Staff Sergeant, 12/2022, Present
- Army National Guard, United States, Sergeant, 02/2011, 12/2022
Timeline
Aircraft Maintenance Technician
United States Air Force Reserve Command
12.2022 - Current
Claim Manager
Travelers
04.2022 - Current
Outside Property Claims Adjuster
Travelers
06.2018 - 04.2022
Retail Sales Associate
T-Mobile
09.2014 - 08.2017
Geek Squad/ Customer Service Agent
Best Buy
10.2011 - 05.2018
Automated Logistical Specialist (92A)
Army National Guard
02.2011 - 12.2022
Team Leader
Target Corp
11.2005 - 09.2014
High School Diploma -
Oak Grove High School
Some College (No Degree) - Business Administration And Management
University of Southern Mississippi