J. Mark Clemente

Small Business Loan Broker. Arranging financing from $20,000 to $4,000,000. Direct private money lender for real estate investors.

www.loans@swiftnotefundingloans.com

• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Developed business plan, processes and procedures to provide superior [Product and Service] to customers.
• Managed day-to-day business operations.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Trained and motivated employees to perform daily business functions.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Evaluated suppliers to maintain cost controls and improve operations.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Generated revenues yearly and effectively capitalized on industry growth.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Trained and developed team members to build human capital.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.