Jessica Marro
Claremont
Summary
Certified Public Safety Telecommunicator and Certified Communications Training Officer, proactive and goal-oriented, with years of experience in time management and problem-solving. Known for reliability and adaptability, with the capacity to learn and apply new skills. Committed to showcasing these qualities to support team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Human Resource Administrator
Hannaford Supermarket
06.2025 - Current
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Communications Specialist
City Of Claremont
10.2014 - Current
- Managed incoming emergency and non-emergency calls, ensuring timely dispatch to necessary services.
- Evaluated urgent requests to decide on suitable actions.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Implemented effective training strategies to prepare new dispatchers.
- Directed emergency response units based on priority level.
- Proved successful work within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Created and oversaw training forms for efficiency operations.
- Assisted with scheduling needs
Communications Specialist
Town Of Charlestown
2015 - 2026
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied effective time management techniques to meet tight deadlines.
Payroll Specialist
Healthy Connections
01.2023 - 10.2023
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Assisted with recruitment and onboarding of new employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee schedules for business needs
- Set schedules for staff by planning and designating shifts and hours.
- Developed and implemented successful onboarding program.
Shift Manager
McDonald's
06.2012 - 10.2014
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, cash deposits and inventory movements.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor of Science - Human Resources Management
University of New Hampshire
NH05.2025
Skills
- Performance management
- Payroll administration
- Hiring management
- Schedule management
- Time management
- Training coordination
Certification
- High Performance Collaboration: Leadership, Teamwork, and Navigation, 14 Hour Course, Northwestern University, September 16, 2024
- Inspring and Motivating Others, 16 Hour Course, University of Michigan- October 7, 2024
- Certified Public Safety Telecommunicator 1, APCO - February 18, 2025
- Certified Communications Training Officer, 6th Ed., APCO, APCO - May 6 , 2025
Timeline
Human Resource Administrator
Hannaford Supermarket
06.2025 - Current
Payroll Specialist
Healthy Connections
01.2023 - 10.2023
Communications Specialist
City Of Claremont
10.2014 - Current
Shift Manager
McDonald's
06.2012 - 10.2014
Communications Specialist
Town Of Charlestown
2015 - 2026
Bachelor of Science - Human Resources Management
University of New Hampshire