J. Matthew Rutter
Portland,OR
Summary
Skilled Assistant Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
13
13
years of professional experience
Work History
Assistant Branch Manager
Unitus CCU
Portland, OR
09.2021 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Supervised team of three branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Member Advocate
Unitus Community Credit Union
Portland, OR
09.2019 - 09.2021
- Worked with members and potential members leveraging consultative skills to uncover opportunities for new accounts, loans and referrals for other lines of business.
- Repeatedly recognized as a top performer in both sales metrics and customer service surveys and as such was awarded as a 2020 Service Champion.
- Demonstrated excellent decision making and problem solving skills, utilizing internal procedures and the shared values of Unitus.
- Always advocating for Unitus and Credit Unions at large.
Store Manager
Joe Bike
Portland, OR
10.2017 - 08.2019
- Implemented strategies that increased store sales and profit to have the most successful years the store had seen since opening
- Utilized effective inventory management by reducing SKUs and increasing profit margins. Negotiated better contracts with quality vendors and streamlined the ordering process
- Delivered exceptional customer service, driving sales of new bicycles as well as custom builds and repairs
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Created standardized store documents, such as employee handbooks, daily task lists and shared best practices for sales and customer service to help improve the store's overall efficiency
Store Manager
David's World Cycle
Tampa, United States
12.2014 - 06.2017
- Drove store sales to achieve a top ranking among 16 locations company-wide during 2016-2017
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Analyzed and interpreted store trends with Ascend Analytics to facilitate planning
- Created work schedules according to sales volume and number of employees
- Generated repeat business by delivering exceptional customer service and positive engagement
Sales Manager
Performance Bike
Tampa, United States
01.2013 - 12.2014
- Organized promotional events and interacted with the local cycling community to increase sales volume
- Mentored and coached sales staff on proven-successful selling techniques
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained company’s visual merchandise standards through general housekeeping, including rotating store POP and daily organization/restocking
Program Specialist
PaperFree Florida University Of South Florida
Tampa, FL
01.2011 - 12.2012
- Managed a CRM database (Sales Force) that was used for tracking and reporting grant milestones for the largest grant the University of South Florida had ever received at the time
- Point of contact for public and physician inquiries, aided physician registration with our program via phone and answered questions in regards to our scope of work
- Responsible for coordinating training, office meetings and events and filled in for public presentations when needed
- Advanced certifications in Microsoft Excel and Microsoft Access, skilled in data manipulation and reporting
Sales Representative
Platinum Protection LLC
Virginia Beach, VA
06.2010 - 12.2011
- Performed cold-calling and follow-ups with leads to secure new revenue
- Generated over $140K in revenue in four months’ time using only a pen and a binder working door to door
- A top ten first year rep because of my ability to overcome objections, demonstrate values and close sales
Education
Bachelors - Finance
University of South Florida
Tampa, FL2009
Skills
- Sales expertise
- Compliance Assessments
- Motivated team player
- Relationship building and management
- Maximizing profitability
- Systems and software programs
Timeline
Assistant Branch Manager
Unitus CCU
09.2021 - Current
Member Advocate
Unitus Community Credit Union
09.2019 - 09.2021
Store Manager
Joe Bike
10.2017 - 08.2019
Store Manager
David's World Cycle
12.2014 - 06.2017
Sales Manager
Performance Bike
01.2013 - 12.2014
Program Specialist
PaperFree Florida University Of South Florida
01.2011 - 12.2012
Sales Representative
Platinum Protection LLC
06.2010 - 12.2011
Bachelors - Finance
University of South Florida
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