Microsoft Office Applications
JoAnn Maxson
Summary
Detail-oriented and knowledgeable Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
23
23
years of professional experience
Work History
Bus Operator
Regional Transit Authority Of New Orleans
09.2022 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
Rental Assistant Agent
Beacon Hill Staffing Group LLC.
04.2021 - 08.2022
- Streamlined rental processes by implementing efficient administrative procedures. Reviewed and verified all documents received from tenants and landlords.
- Placed calls and sent out emails to tenants, landlords and utility companies requesting documents for processing.
- Conducted thorough background checks on potential tenants and landlords, minimizing risk and maintaining state legal standards.
- Utilized various software's effectively for tracking and managing landlords information ensuring accuracy and adherence to regulations.
Clinical Medical Assistant
St Thomas Community Healthcare Center
12.2019 - 03.2021
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, and offering assistance to colleagues when needed.
- Demonstrated expertise in performing EKGs, injections administration ensuring accurate diagnoses by proficiently collecting lab specimens and conducting routine tests,
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
Emergency Department Medical Assistant/EKG Tech
University Medical Center (Level 1 Trauma)
10.2015 - 12.2019
- Directed patients to exam rooms and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Obtained vitals including orthostatic blood pressure, performed phlebotomy tasks and aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed Stat and routine EKG tests, and gathered patient data for interpretation by physicians.
- Assisted with Trauma, AMI, STEMI activations and Rapid response
- Performed 1:1 patient observation on psychiatric and high risk patients. Communicated with interdisciplinary healthcare teams to provide coordinated care for patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Phlebotomy Service Representative
Acadiana Cares
10.2017 - 03.2018
- Streamlined documentation processes by accurately completing required paperwork for each blood collection procedure performed.
- Performed venipuncture techniques skillfully, minimizing patient discomfort.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Performed community engagement and facilitation with general knowledge of Hepatitis C and/or STIs transmission and treatment adherence.
Medical Assistant/Office Manager
Orleans Family Practice
02.2013 - 10.2015
- Answered phone lines, appointment scheduling, obtained verification of insurance coverage and collected required co-payments or coinsurance.
- Obtained vital signs, medical history, medication information, symptoms, concerns and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks and injections efficiently while ensuring minimal discomfort for patients during procedures. Completed EKGs when needed.
- Performed routine checks and diagnostic testing by collecting and processing specimens.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Oriented and trained new staff on proper procedures and policies.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Certified Nursing Assistant
Good Samaritan Rehab Center
03.2006 - 01.2013
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed directions of licensed nurses and assisted with treatments as needed.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Patient Information Representative
McKesson Pharmaceuticals
03.2001 - 08.200
- Answered multi phone lines, triage phone calls prior to routing calls to the appropriate person, entered all demographics in the system, prepared prescription paperwork for processing, evaluated patient’s account for upcoming refills, insurance verification, patient assessment.
Education
Associate Degree of Occupational Studies - Clinical & Administrative Medical Assistant
Blue Cliff College
Alexandria, LA05.2016
Diploma - Medical Assistant Program
Blue Cliff College
Metairie, LA02.2013
Externship - Medical Assistant
Orleans Family Practice
New Orleans, LA02.2013
Skills
- Microsoft Office/Excel/Spreadsheet
- Patient Scheduling
- Electronic Health Records
- OSHA and HIPAA Compliance
- Clinical Documentation
- Vital Sign Monitoring
- EKG
- Venipuncture
- Injection Administration
- Specimen collection and processing
- Asepsis Techniques
- Sterilization techniques
- Medical Terminology
- Anatomy knowledge
- Simple dressings
- Minor Surgical Assistance
References
- REFERENCES UPON REQUEST
Software
Adobe
EPIC
Medisoft
Links
Amazon AWS
Teams
Google Suite
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Bus Operator
Regional Transit Authority Of New Orleans
09.2022 - Current
Rental Assistant Agent
Beacon Hill Staffing Group LLC.
04.2021 - 08.2022
Clinical Medical Assistant
St Thomas Community Healthcare Center
12.2019 - 03.2021
Phlebotomy Service Representative
Acadiana Cares
10.2017 - 03.2018
Emergency Department Medical Assistant/EKG Tech
University Medical Center (Level 1 Trauma)
10.2015 - 12.2019
Medical Assistant/Office Manager
Orleans Family Practice
02.2013 - 10.2015
Certified Nursing Assistant
Good Samaritan Rehab Center
03.2006 - 01.2013
Patient Information Representative
McKesson Pharmaceuticals
03.2001 - 08.200
Associate Degree of Occupational Studies - Clinical & Administrative Medical Assistant
Blue Cliff College
Diploma - Medical Assistant Program
Blue Cliff College
Externship - Medical Assistant
Orleans Family Practice
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