J'Maya Thomas
Customer Service Professional
Hampton,GA
Summary
Well-qualified Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, stakeholders, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Bar/Restaurant Manager
Taps Bar And Grill
Jonesboro, GA
07.2019 - 09.2020
- Handled high amounts of cash on daily basis, which built trustworthiness and loyalty with owners.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Determined business needs by acquiring client feedback for process improvements.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Assistant Manager
Zaxby's Restaurant
Hampton, GA
08.2014 - 09.2020
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored cash and credit card intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Achieved recognition for contribution to store success by optimizing sales.
- Monitored security and handled incidents calmly.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
High School Diploma -
Luella High School
Locust Grove, GA 08.2010 - 05.2014
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 10.2020 - 02.2022
Skills
Training and mentoring
Legal compliance
Recruitment
Budgeting
Strategic planning
Group reservations management
Administrative support
CRM
Conflict management
Analytical and Critical Thinking
High social awareness
Computer literacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“I’ve learned that whenever I decide something with an open heart, I usually make the right decision."
Maya Angelou
Timeline
Bachelor of Science - Business Administration
Southern New Hampshire University
10.2020 - 02.2022
Bar/Restaurant Manager
Taps Bar And Grill
07.2019 - 09.2020
Assistant Manager
Zaxby's Restaurant
08.2014 - 09.2020
High School Diploma -
Luella High School
08.2010 - 05.2014