J'me Mitchell
Tacoma,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Waitstaff Supervisor/Dietary Supervisor
Weatherly Inn
10.2021 - 10.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements
Lead Cashier
Goodwill Tacoma Outlet
09.2018 - 10.2021
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
Lead Waitress
Kathee's Kitchen
04.2006 - 06.2012
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Auditor
Horizon Lake Tahoe Resort And Casino
04.2005 - 06.2006
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
Lead Front Desk Agent
WorldMark Lake Tahoe
12.2001 - 06.2005
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored staff performance and provided feedback and guidance.
- Implemented marketing and promotional initiatives to increase occupancy.
Customer Service Manager
Kmart
05.1998 - 11.2001
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Skills
- Active Listening
- Task Prioritization
- Critical Thinking
- Dependable and Responsible
- First Aid/CPR
- Recordkeeping
- Organization
- Calm Under Pressure
- Organization and Time Management
- Attention to Detail
- Supervision and leadership
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Waitstaff Supervisor/Dietary Supervisor
Weatherly Inn
10.2021 - 10.2023
Lead Cashier
Goodwill Tacoma Outlet
09.2018 - 10.2021
Lead Waitress
Kathee's Kitchen
04.2006 - 06.2012
Auditor
Horizon Lake Tahoe Resort And Casino
04.2005 - 06.2006
Lead Front Desk Agent
WorldMark Lake Tahoe
12.2001 - 06.2005
Customer Service Manager
Kmart
05.1998 - 11.2001
Similar Profiles
NatieyaRose WashingtonNatieyaRose Washington
Wait Staff Member at The Weatherly InnWait Staff Member at The Weatherly Inn
Gracelyn WillettGracelyn Willett
Activities Director at Weatherly Inn KentActivities Director at Weatherly Inn Kent
Bria KirkwoodBria Kirkwood
In-Home Nanny at Roos-Brown Weatherly FamilyIn-Home Nanny at Roos-Brown Weatherly Family
Sophia ShkarinSophia Shkarin
Server at Marvel Bay CafeServer at Marvel Bay Cafe
Holly PadillaHolly Padilla
Executive Office Administrator at BoeingExecutive Office Administrator at Boeing