JoAnn Mesisca
Fresh Meadows,NY
Summary
Accomplished Medical Secretary with a proven track record, showcasing strong organizational skills and a friendly, positive attitude. Excelled in medical office management and insurance verification, enhancing team productivity and patient satisfaction. Demonstrated dependability in handling administrative support, ensuring seamless operations and meticulous adherence to HIPAA.
Overview
16
16
years of professional experience
Work History
Medical Secretary
Orthopedic Alternatives
09.2021 - Current
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Receptionist
Cooper & Paroff P.C. Law Firm
10.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Prepared legal briefs, motions, and pleadings.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Front Office Manager
Dr. Gang Shi, L.A.c Acupuncturist
09.2014 - 05.2018
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted with removing acupuncture needles from patients after each session.
- Verified patient's insurance eligibility and benefits coverage.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Surgical Coordinator/Office Manager
Moneer K. Hanna, M.D- Pediatric Urologist
10.2008 - 03.2018
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Managed high-volume inbound calls, maintaining courteous demeanor while addressing patient needs efficiently.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Ensured timely payments from patients and insurance providers by monitoring outstanding balances and initiating collection efforts when necessary.
Education
High School Diploma -
John Bound High School
Flushing, NYSkills
- Friendly, Positive Attitude
- Dependable and Responsible
- Teamwork and Collaboration
- Medical Office Management
- Strong organizational skills
- Administrative support experience
- Time Management
- Multitasking
- Office Administration
- Microsoft Office
- Insurance Verification
Timeline
Medical Secretary
Orthopedic Alternatives
09.2021 - Current
Receptionist
Cooper & Paroff P.C. Law Firm
10.2018 - 03.2020
Front Office Manager
Dr. Gang Shi, L.A.c Acupuncturist
09.2014 - 05.2018
Surgical Coordinator/Office Manager
Moneer K. Hanna, M.D- Pediatric Urologist
10.2008 - 03.2018
High School Diploma -
John Bound High School