Joshua M. Gearin
Boynton Beach,FL
Summary
Strategic planner and operational leader with strong background improving the sales performance, productivity, efficiency and profitability of organizational operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Climate Control Services, Inc
Boynton Beach , FL
2022.10 - Current
- Acted as General Manager as needed
- Managed company daily operations and cost-effective management of resources while promoting revenue, profitability and production growth.
- Assisted ownership in business exit strategies for business transition and new business acquisition.
- Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
- Coordinated sales of unwanted, discontinued, damaged or defective merchandise increasing store profits and revenues while reducing capital losses.
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Acted as liaison between multiple departments to support operational productivity.
- Evaluated and resolved conflicts and addressed internal and external business problems.
- Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
- Built strong, lasting relationships with clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Service Manager
Climate Control Services, Inc
Boynton Beach , FL
2022.06 - Current
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Business Operations Manager
Abraham A/C & Heating Services
Oakland Park , Florida
2022.11 - 2023.02
- Assisted ownership in business exit strategies for business transition and new business acquisition.
- Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
- Coordinated sales of unwanted, discontinued, damaged or defective merchandise increasing store profits and revenues while reducing capital losses.
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Performed high-level service in multicultural and diverse environment.
- Provided leadership, direction and strategic planning for business unit operations.
Lead Installer
Universal Air and Heat
Davie , FL
2019.05 - 2022.05
- Managed and installed complete HVAC systems at new residential and business construction sites.
- Manage up to 3 technicians per project
- Coordinate inventory and heavy machinery schedule for project completion
Store Director/Branch Manager
Brake Check
Spring , TX
2016.04 - 2018.04
- Reports to Corporate Director
- Responsible for all aspects of the store's operation including its financial results
- Lead all activities within shop to achieve positive sales results
- Plan, organize, direct, and control all store activities and operations
- Make effective and objective decisions regarding operational choices in work procedures, inventory allocations, ordering, scheduling and other situations where multiple factors must be considered and weighed to maximize operating results
- Observe and enforce all store rules and company policies and ensure all employees adhere to company procedures
- Prepare store projections and store operating budgets
- Responsible for employee schedules and controlling labor and other overhead costs
- Ensure customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services
- Promote the shop and its services through exceptional customer interactions
Service and Dispatch Manager
Airchampion Air Conditioning
Houston , TX
2014.04 - 2016.04
- Managed service department and dispatch
- Monitored dispatch board and adjusted call priorities regularly based on customer needs.
Sales Representative
iCan Benefit Group LLC
Miramar , FL
2013.01 - 2014.04
- Averaging a high sales record of 20 deals per week
- Responsible for enrolling members and prospects in non-insurance program
- Provide enrolled customers and prospects with excellent service by answering questions regarding plans and services
- Train new employees as directed by Sales Manager
- Presented products and services to prospective and existing customers to meet client needs.
Education
General Education Diploma -
01.2002
Skills
- Budget Control
- Team Leadership
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Performance Assessment
- Business Leadership
- Decision Making
- Training Management
- Operations Oversight
- Customer Service Management
- Process Improvements
- Employee Motivation
- Process Change & Implementation
- Client Service
Certification
EPA (Environmental Protection Agency) Certification
Languages
Spanish
Limited
Timeline
Business Operations Manager - Abraham A/C & Heating Services
2022.11 - 2023.02
Business Operations Manager - Climate Control Services, Inc
2022.10 - Current
Service Manager - Climate Control Services, Inc
2022.06 - Current
Lead Installer - Universal Air and Heat
2019.05 - 2022.05
Store Director/Branch Manager - Brake Check
2016.04 - 2018.04
Service and Dispatch Manager - Airchampion Air Conditioning
2014.04 - 2016.04
Sales Representative - iCan Benefit Group LLC
2013.01 - 2014.04
Coconut Creek High School - General Education Diploma,
EPA (Environmental Protection Agency) Certification
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