Open To Work
Jessica Mitchell
Contract Manager
San Antonio,TX
Work Preference
Summary
Experienced Compliance and Contract Management professional with over 10 years in regulatory compliance, auditing, and contract monitoring for Texas Health and Human Services programs. Expertise in interpreting Medicaid regulations, conducting audits, and managing vendor oversight. Skilled in identifying compliance risks, implementing corrective actions, and coordinating audits to support adherence to state and federal requirements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Performance Specialist – Contract Manager
Health and Human Services – Early Childhood Intervention (ECI)
Austin, USA
02.2020 - Current
- Serve as primary liaison for 20+ programs, coordinating audit communications, compliance updates, and regulatory guidance across internal departments and external partners.
- Collaborated with legal and contracting teams to align contract development and amendments with compliance requirements.
- Conduct comprehensive compliance audits (on-site and desk reviews) to evaluate adherence to state and federal regulations, including Medicaid program requirements.
- Developed monitoring reports identifying findings, risk areas, and recommendations for corrective actions to enhance compliance.
- Tracked and analyzed compliance issues, contributing to process improvements and corrective action plans.
- Interpret and apply complex policies, procedures, and Texas Administrative Code to ensure program compliance.
- Participate in cross-functional workgroups and initiatives focused on compliance, policy updates, and operational improvements.
Contract Specialist II
Health and Human Services – Austin State Supported Living Center
Austin, USA
09.2018 - 02.2020
- Managed contract lifecycle processes, ensuring audit readiness and accurate documentation tracking, amendments, and approvals.
- Acted as designated Certified Texas Contract Manager (CTCM) and monitored compliance with procurement and contracting regulations.
- Coordinated with internal stakeholders to maintain accuracy and compliance of contract data in CAPPS Financial and SCOR systems.
- Assisted in developing contracts and requisitions aligned with compliance standards and funding requirements.
- Facilitated communication of compliance requirements, enhancing understanding between departments.
Program Specialist IV
Health and Human Services – Medicaid Estate Recovery Program (MERP)
Austin, USA
04.2016 - 09.2018
- Reviewed complex legal and case documentation to assess compliance and formulate actionable recommendations for program improvement.
- Provided technical assistance on regulatory interpretation, including Medicaid policy and federal/state requirements.
- Monitored contractor performance and timelines to ensure adherence to Medicaid regulations and program requirements, enhancing accountability.
- Delivered training and presentations on compliance policies and procedures to internal and external stakeholders.
- Maintained databases and tracking systems to support audit readiness, reporting, and compliance monitoring.
- Addressed inquiries from attorneys, stakeholders, and legislative offices on compliance and regulatory matters, fostering transparency and informed decision-making.
Education
High School Diploma -
John Marshall High School
San Antonio, TXSkills
- Contract & Vendor Oversight
- Compliance auditing
- Regulatory compliance
- Risk assessment
- Policy development
- Audit coordination
- Regulatory reporting
- Performance Metrics
- Data Analysis
- Trend Analysis
- Data compiling
- Electronic Contracting
- Contract Management Software
- Process improvement
- Corrective planning
- Reporting
- Cross-Functional Collaboration
- Training development
- Procedure design
- Attention to detail
- Problem solving
- Decision making
- Performance analysis
- Performance enhancement
- Written communication
- Relationship management
- Microsoft 365
- SharePoint
Certification
Certified Texas Contract Manager (CTCM), Active
Timeline
Performance Specialist – Contract Manager
Health and Human Services – Early Childhood Intervention (ECI)
02.2020 - Current
Contract Specialist II
Health and Human Services – Austin State Supported Living Center
09.2018 - 02.2020
Program Specialist IV
Health and Human Services – Medicaid Estate Recovery Program (MERP)
04.2016 - 09.2018
High School Diploma -
John Marshall High School