Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Hi, I’m

Juliane Jackson

customer service representative
West Allis,WI

Summary

Dedicated and passionate job seeker with over 6 years of customers service. I am always eager to use my skills to help expand the success of my company. I am hardworking and I have very strong organizational skills. I have always conquered working under pressure and adapting to new situations and challenges to exceed the expectations of my company.

Overview

15
years of professional experience
1
Certification

Work History

We Energies

Customer Service Representative
12.2018 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Appointment scheduling
  • Adhering to schedule daily

Power Products

Inventory Coordinator
08.2016 - 12.2018

Job overview

  • Performed data entry and completed proper paperwork.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Operating forklift

The Wisconsin Club's City Club

Front Desk Receptionist
11.2015 - 07.2016

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Culver's

Crew Member
08.2008 - 08.2012

Job overview

  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

Marian University
Fond du Lac, WI

1 1/2 Years College Courses from Nursing

University Overview

3.4 GPA
Coursework in Nursing

Montessori International Bacchelorette H.S.
Milwaukee, WI

High School Diploma from General Studies
2012

University Overview

GPA 3.6

Skills

  • Training and development
  • Quick learner
  • Computer Literate
  • Accuracy
  • Flexibility
  • Organization
  • Active Listening
  • Time Management
  • Staff Training
  • Speaking
  • Critical Thinking

Affiliations

Affiliations
Employee of the month at Crowne Plaza 2014Employee of the month at Seek Careers and Staffing

Certification

  • Order Accuracy Certification
  • Forklift Certification
  • CPR certification

Timeline

Customer Service Representative
We Energies
12.2018 - Current
Inventory Coordinator
Power Products
08.2016 - 12.2018
Front Desk Receptionist
The Wisconsin Club's City Club
11.2015 - 07.2016
Crew Member
Culver's
08.2008 - 08.2012
Marian University
1 1/2 Years College Courses from Nursing
Montessori International Bacchelorette H.S.
High School Diploma from General Studies

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Juliane Jacksoncustomer service representative