Jose Manuel Mercado Jr
Alsip,IL
Summary
Experienced administrative professional with a strong background in communication and team building. Proficient in medical terminology and scheduling, ensuring efficient operations within healthcare settings. Bringing 6 years of valuable work experience to your team, with a dedicated and detail-oriented approach to support your organization's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
OSF Medical Group
04.2024 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Use EPIC to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Answered phone calls and messages for 6 physicians at a primary care medical facility, scheduling appointments, and handling patient inquiries.
HCT
Carle Foundation Hospital
05.2022 - 03.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
Warehouse Associate
ABC Supply
06.2019 - 02.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Resolved discrepancies between physical count results and system generated reports.
- Provided assistance with monthly physical inventories as needed.
Athletic Training Intern
University of Illinois, Urbana-Champaign
08.2022 - 01.2023
- Developed and implemented injury prevention programs to reduce the risk of injury among athletes.
- Provided athletic training services including taping, bracing, rehabilitation exercises, and other treatments.
- Monitored athlete's progress throughout their rehabilitation process.
- Managed medical supplies inventory and ordered new equipment as needed.
- Attended athletic practices and games to provide immediate medical attention if needed.
- Inventoried training supplies and medical equipment.
- Maintained and cleaned treatment room equipment.
Busser
QBBQ
03.2017 - 04.2019
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Delivered food orders to tables in a timely manner according to company standards.
- Ensured that each table was properly set before seating guests.
- Conducted regular checks on customer satisfaction levels during meal service.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Communicated with kitchen staff regarding any special requests from customers.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
Bachelor of Science - Interdisciplinary Health Sciences
University of Illinois At Urbana-Champaign
Champaign, IL05.2023
Associate of Applied Science - Biology
Moraine Valley Community College
Palos Hills, IL05.2020
High School Diploma -
Alan B. Shepard High School
Palos Heights, IL05.2018
Skills
- Supervision and Leadership
- Relationship Building
- Recordkeeping
- Bilingual interpreter
- Data Collection
- Planning
- Communication
- Computer Skills
- Physician assistance
- Insurance billing procedures
- Healthcare coding
- Medical software applications
Accomplishments
- Gold star reward
- Honors
- Director's Honor roll
- Recruitment chair for Lambda Theta Phi
- Treasurer Lambda Theta Phi
- New Member Educator Lambda Theta Phi
Affiliations
- Lambda Theta Phi
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Chinese (Mandarin)
Elementary
Certification
- BLS certified
- Certified Interpreter
Timeline
Medical Office Assistant
OSF Medical Group
04.2024 - Current
Athletic Training Intern
University of Illinois, Urbana-Champaign
08.2022 - 01.2023
HCT
Carle Foundation Hospital
05.2022 - 03.2024
Warehouse Associate
ABC Supply
06.2019 - 02.2023
Busser
QBBQ
03.2017 - 04.2019
Associate of Applied Science - Biology
Moraine Valley Community College
- BLS certified
- Certified Interpreter
Bachelor of Science - Interdisciplinary Health Sciences
University of Illinois At Urbana-Champaign
High School Diploma -
Alan B. Shepard High School
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