Joanne Montero
Brooksville,FL
Summary
Experienced Pharmacy Technician knowledgeable in all aspects of pharmacy operations. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
08.2004 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to keep pharmacy area clean and neat.
Pharmacy Operations Manager
Walgreens
06.2021 - 11.2023
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Associate of Science - Nursing
Pasco-Hernando State College
New Port Richey, FLHigh School Diploma -
South Miami Senior High School
Miami, FLSkills
- Expert Customer Service
- Data Entry
- Interpreting and Processing Medication Orders
- Insurance Processing
- Attention to Detail
- Prioritization and Organization
- Problem-solving skills
- Pharmacy and customer records management
- Pharmaceutical Calculations
- Medication Dispensing
- Supply Restocking
- Confidentiality and HIPAA
- Medication Therapy Management
- Prescription Filling and Labeling
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer
- CPR Certified
Timeline
Pharmacy Operations Manager
Walgreens
06.2021 - 11.2023
Certified Pharmacy Technician
Walgreens
08.2004 - Current
Associate of Science - Nursing
Pasco-Hernando State College
High School Diploma -
South Miami Senior High School