Julia Moreira Santos
Nashua,NH
Summary
Dynamic and reliable professional with a proven track record at Bonhoeffer's Cafe & Espresso, excelling in customer service expertise and complex problem-solving. Spearheaded training programs, enhancing team collaboration and boosting sales. Expert in maintaining high accuracy in financial transactions, demonstrating exceptional attention to detail and adaptability in high-pressure settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Barista
Bonhoeffer's Cafe & Espresso
Nashua, NH
09.2022 - Current
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Listened to customer desires and needs to recommend optimal products.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Maintained records of daily transactions, including cash register operations, sales and inventory levels all with utmost integrity and accuracy.
Dental Assistant
Lang's Dental Center
Nashua , NH
05.2019 - 09.2022
- Assisted the dentist in providing treatment to patients, including, but not limited to, assisting with surgical, aesthetic, and preventive procedures, taking patient medical histories, and monitoring vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist, holding suction devices, and ensuring patients were comfortable during treatment.
- Educated patients on proper oral hygiene techniques and habits.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Explained dental services and payment plans to help patients make informed decisions.
- Ordered supplies and maintained an inventory of office equipment.
- Created expense reports, tracked invoices, and processed payments.
Cashier
Tropical Side
Nashua , NH
03.2017 - 08.2019
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accurately completed customer transactions, including money transfers and payments.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained accurate records for all financial transactions.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Nashua High School North
Nashua, NH06-2019
Skills
- Team collaboration abilities
- Customer Service Expertise
- Complex Problem-solving
- Conflict resolution
- Adaptability in High-Pressure Settings
- Attention to detail
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
Food Protection Manager (issued 12/22/2023)
Radiology Certification (issued 10/01/2019)
Timeline
Lead Barista
Bonhoeffer's Cafe & Espresso
09.2022 - Current
Dental Assistant
Lang's Dental Center
05.2019 - 09.2022
Cashier
Tropical Side
03.2017 - 08.2019
Food Protection Manager (issued 12/22/2023)
Radiology Certification (issued 10/01/2019)
High School Diploma -
Nashua High School North
Similar Profiles
Girlie-Bianca GoGirlie-Bianca Go
CDP to Sous to Head Chef at Espresso Lane Cafe / Cafe AmbassadorCDP to Sous to Head Chef at Espresso Lane Cafe / Cafe Ambassador
Caulyn GrossCaulyn Gross
Bar Staff Member at Banner Elk Cafe And Lodge Espresso Bar And EateryBar Staff Member at Banner Elk Cafe And Lodge Espresso Bar And Eatery
Megan RobinsonMegan Robinson
Chef Assistant at Banner Elk Cafe And Lodge Espresso Bar And EateryChef Assistant at Banner Elk Cafe And Lodge Espresso Bar And Eatery