Jennifer Morris
Louisville,KY
Summary
Dedicated and hardworking Frontline Supervisor successful at leading and motivating individuals to provide exceptional performance every time. Knowledgeable about end-to-end operations with history of targeting improvements to enhance safety and productivity.
Overview
12
12
years of professional experience
Work History
Frontline Supervisor
UPS
Louisville, KY
11.2020 - Current
- Maintain high levels of energy.
- Demonstrate leadership and teamwork.
- Conduct daily meetings and team building activities.
- Establish and maintain a positive work environment.
- Enforce safety by performing weekly observations.
- Delegate work to staff, setting priorities and goals.
- Review employees' work to check adherence to quality standards and proper procedures.
- Provide training and guidance to team members on operational procedures and best practices.
- Discuss job performance problems with employees, identifying causes and issues to find solutions.
Shift Leader
Walgreens
Louisville, KY
11.2018 - 02.2020
- Offered outstanding customer service in a timely manner.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Resolved customer complaints promptly and professionally.
- Communicated effectively with other departments within the organization regarding staffing/inventory needs or operational issues.
- Evaluated employee performance, delivering individualized feedback and praise.
Store Manager
Sprint
Louisville/Frankfort, KY
04.2012 - 10.2018
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted weekly meetings and team building activities.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed banking activities such as deposits and withdrawals.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL12.2014
Skills
- Goal-oriented - Strong drive for success
- Self-Motivated - Passionate and devoted to my work
- Thrive in team/competitive environment
- Intermediate Spanish speaking skills
- Training and Mentoring
- Staff Leadership
- Effective Planning
- Listening Skills
- Problem-Solving Skills
- Performance Improvement
Awards & Accomplishments
Take Flight Initiative Program Completion (11/2023); Supervisor of the Month (05/2022 & 07/2022); District TEP Pacesetter (6/2016-2/2017); Small Business Expert (4/2016-9/2017); 4th in the Nation for Consumer/Liable sales (6/2017); Manager of the Month (8/2017 & 9/2017); Salesperson of the Month (5/2016, 4/2016, 1/2016, 12/2015, 10/2015, & 1/2015)
Timeline
Frontline Supervisor
UPS
11.2020 - Current
Shift Leader
Walgreens
11.2018 - 02.2020
Store Manager
Sprint
04.2012 - 10.2018
Bachelor of Arts - Psychology
University of Central Florida