Jessica Phillips
Driver
Centerville,GA
Summary
Highly-motivated administrative team member with formal education in medical billing and coding, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Australian citizen with full legal permission to work in the USA. Seeking entry-level medical office opportunities to expand skills while achieving company goals.
Overview
12
12
years of professional experience
Work History
Driver
DoorDash
03.2020 - Current
- Delivered items from food to medical supplies
- Attended to customers' concerns regarding products or services
- Maintained vehicle cleanliness and functionality
- Delivered to places of business and private residences
- Obeyed traffic laws and transportation procedures
- Navigated using GPS software
- Verified the contents of delivery against orders
- Loaded and unloade vehicles safely, and efficiently, while ensuring cargo integrity
- Maintain records of vehicle logs, gas usage, and maintenance expenses
- Accurately complete electronic delivery record
Receptionist
Habitat for Humanity
Warner Robins, GA
09.2018 - 03.2020
- Greeted visitors and provided them with assistance.
- Verified visitors' identification before allowing access
- Updated daily visitor log
- Provided exceptional customer service
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients and maintained event calendars
- Utilized computers and diverse applications
- Performed data entry tasks accurately and promptly.
- Maintained Habitat for Humanity's social media accounts
- Operated office equipment, including fax machines, copiers, scanners, and multi-line phone systems
- Scheduled office equipment maintenance and repair
- Kept inventory of office supplies; anticipating need, placing orders, and verifying receipt of supplies.
- Created and managed paper and electronic filing systems
- Coordinated paper and electronic mail, and courier services
- Maintained a neat reception area by organizing materials, cleaning furniture, and beautifying with seasonal decor
- Provided administrative support to staff members including typing, filing, scanning and copying documents
- Resolved internal staff concerns regarding office operations and equipment
- Solicited, received and recorded payments from donors
- Organized venues for conferences and special events
- Verified forms for accuracy prior to submission
- Received mortgage payments from Habitat Homeowners and updated accounts to reflect changes
- Attended to customer concerns promptly and considerately
Freelance Interior Designer
Small Business
Bonaire, GA
05.2012 - 06.2018
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Assessed existing conditions prior to beginning any redesigns or renovations.
- Developed designs and concepts for residential projects, incorporating client desires, using hand sketches and computer-aided drafting software.
- Ensured compliance with building codes while creating aesthetically pleasing designs.
- Incorporated sustainable design principles into all projects when possible.
- Presented design boards featuring color palettes, flooring, textiles, finishes, lighting, and furniture samples
- Analyzed client feedback to refine designs in accordance with their requests.
- Prepared project estimates based on materials and labor
- Purchased furniture and decor items for projects
- Sourced suppliers of materials that fit within budget constraints.
- Collaborated with contractors to ensure accurate implementation of plans and specifications.
- Regularly updated clients on project progress and changes in design plans.
- Photographed completed interior design and staging projects for portfolio to promote services and grow business.
- Researched concepts and followed industry trends to provide knowledgeable insight to clients
Education
Technical Certificate - Medical Billing and Coding
Central Georgia Technical College
Warner Robins, GA08.2022
Psychology Major -
American Public University System
Charles Town, WV01.2014
Chemistry Major -
Eastern Washington University
01.2008
Political Science Major -
James Cook University
01.2004
High School Diploma -
Vashon Island High School
01.2000
Skills
- ICD-10, CPT & HCPCS Coding
- Electronic Medical/Health Records
- CMS-1500 Billing Forms
- HIPAA & PHI Compliance
- Medical Terminology & Anatomy Knowledge
- Insurance Verification & Claims Processing
- Medicaid & Medicare Knowledge
- Worker's Compensation Knowledge
- Professional Telephone Etiquette
- Exceptional Verbal & Written Communication
- Superior Customer Service Skills
- Microsoft Office Proficient
- Teamwork & Collaboration
- Analytical & Problem Solving Skills
- Multitasking and Organization
- Attention to detail
- Working Independently
Volunteer Experience
- Back-to-School Block Party
- Habitat for Humanity Women's Build
- Membership in ASRT and GSRT
- Perry Community Cleanup
- Food Drive for the Homeless
- Volunteering at Peach Medical Facility
- Save our Soles Used Shoe Collection for the Needy
- Tree Planting Project with Brown Equipment
- Scott AFB A2 Intelligence Squadron Enlisted Key Spouse
- Spaghetti Dinner Delivery for the Needy
- Volunteering at Denali Wilderness Lodge in Alaska
- Volunteering with Young Democrats
- Volunteering with American Civil Liberties Union
- Volunteering with the National Alliance on Mental Illness
Hobbies & Interests
- Basset Hounds
- History & Crime Documentaries
- Japanese Language & Culture
- Fashion & Design
- Environmental & Community Activism
- World Travel
- Science & Technology
- Mid-Century Modern Design
- Mental Health Advocacy
- Advocacy for the Disabled
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver
DoorDash
03.2020 - Current
Receptionist
Habitat for Humanity
09.2018 - 03.2020
Freelance Interior Designer
Small Business
05.2012 - 06.2018
Technical Certificate - Medical Billing and Coding
Central Georgia Technical College
Psychology Major -
American Public University System
Chemistry Major -
Eastern Washington University
Political Science Major -
James Cook University
High School Diploma -
Vashon Island High School