Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
JAMES ROBERTSON

JAMES ROBERTSON

Galesburg,IL

Summary

Communicative Police Officer with over 20 years of experience being successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Dedicated officer known for going above and beyond job requirements to make lasting impact on department and public. Exceptional integrity, leadership and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Field Claims Adjuster

Progressive Auto Insurance
02.2023 - Current
  • Enhanced claim resolution speed by efficiently investigating and assessing damages in the field.
  • Reduced claim processing time through prompt communication with policyholders, body shops, and other involved parties.
  • Improved customer satisfaction ratings by providing empathetic and professional assistance during the claims process.
  • Increased accuracy of damage assessments by utilizing advanced technology for documentation and measurement purposes.
  • Analyzed information gathered by investigation and reported findings and recommendations.

Chief of Police

Williamsfield Police Department
09.2014 - Current
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
  • Implemented community-oriented policing initiatives, strengthening trust between officers and citizens.
  • Developed comprehensive training programs to ensure officer preparedness, resulting in increased professionalism and performance.
  • Managed village budget, consistently delivering services within fiscal constraints while maximizing available resources for crime prevention efforts.
  • Collaborated with other law enforcement agencies to enhance regional security and information sharing capabilities.
  • Improved community safety by implementing proactive policing strategies and fostering strong relationships with local organizations.
  • Implemented a robust performance evaluation system for officers, providing constructive feedback and promoting continuous improvement within the force.

Police Sergeant

City Of Galva
12.2020 - 02.2023
  • Enhanced officer safety through the development of comprehensive training programs and ongoing performance evaluations.
  • Strengthened inter-agency cooperation, fostering partnerships with other law enforcement agencies for joint initiatives.
  • Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
  • Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
  • Coordinated special event security details, working closely with organizers to ensure public safety during large gatherings.
  • Implemented proactive community policing strategies to build trust between officers and residents.
  • Established and enforced employee performance policies.
  • Managed department budget, personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
  • Developed department policies and procedures to maintain compliance with state and federal regulations.

Deputy/Field Training Officer/Union President

Knox County Sheriff's Department
11.1998 - 01.2020
  • Improved officer performance by developing comprehensive training programs focused on practical skills and situational awareness.
  • Enhanced trainee retention rates through the implementation of targeted mentoring and support initiatives.
  • Streamlined departmental operations by conducting thorough evaluations of policies, procedures, and equipment usage.
  • Increased officer safety by providing in-depth instruction on defensive tactics, firearms proficiency, and emergency vehicle operation.
  • Enhanced public safety by patrolling assigned areas, responding to emergencies, and enforcing laws and regulations.
  • Conducted thorough investigations for various incidents, gathering evidence and interviewing witnesses to solve cases effectively.
  • Assisted in the apprehension of suspects by conducting traffic stops, executing search warrants, and participating in stakeouts.
  • Testified in court proceedings to present accurate information regarding criminal cases, contributing to successful prosecutions.
  • Completed detailed reports for each incident handled, ensuring accurate documentation for future reference or legal proceedings.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Fostered open lines of communication between management and union members, promoting greater understanding and cooperation between both parties.

Acting Shift Sergeant (Deputy Sheriff)

Knox County Sheriff's Department
01.2019 - 07.2019
  • Responded effectively to high-priority incidents, demonstrating leadership under pressure and minimizing risks to public safety.
  • Oversaw evidence collection procedures at crime scenes, ensuring proper handling and preservation of vital materials for successful prosecutions.
  • Managed staff scheduling efficiently, balancing workload distribution while maintaining optimal coverage during peak hours.
  • Increased community engagement by initiating outreach programs that fostered strong relationships between law enforcement and residents.
  • Supervised the daily activities of patrol officers, ensuring efficient allocation of resources and adherence to departmental procedures.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
  • Conducted thorough investigations into allegations of misconduct, maintaining integrity within the department by holding officers accountable for their actions.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.

Police Officer

East Galesburg Police Department
04.1998 - 08.2012
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Provided testimony in court proceedings.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.

Education

Associate of Applied Science - Criminal Justice

Carl Sandburg College
Galesburg, IL
05.2004

Skills

  • Attention to Detail
  • Policy Investigations
  • Analytical Thinking
  • Policy Interpretation
  • Continuous Learning
  • Conflict Resolution
  • Professional Ethics
  • Decision Making
  • Criminal Investigation
  • Budget Management
  • Firearms Training
  • Active Shooter Training

Accomplishments

  • Received the "AAIMS Award" for DUI recognition for years 2012, 2013 and 2014

  • Formally awarded "Deputy of the Year" for 2016
  • Multiple "Deputy of the Month" awards and nominations throughout my career
  • Developed and Implemented field training manual and program currently in use by department

Timeline

Field Claims Adjuster

Progressive Auto Insurance
02.2023 - Current

Police Sergeant

City Of Galva
12.2020 - 02.2023

Acting Shift Sergeant (Deputy Sheriff)

Knox County Sheriff's Department
01.2019 - 07.2019

Chief of Police

Williamsfield Police Department
09.2014 - Current

Deputy/Field Training Officer/Union President

Knox County Sheriff's Department
11.1998 - 01.2020

Police Officer

East Galesburg Police Department
04.1998 - 08.2012

Associate of Applied Science - Criminal Justice

Carl Sandburg College

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