Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
Hi, I’m

JACQUELINE NICOLE KLOB

Human Resources
San Antonio,Texas

Summary

Hardworking employee enthusiastic about learning and ready to take on my next role! Collaborative professional skilled at developing and implementing targeted strategies in a global workforce. Effective team leader pursuing growth opportunities. Offering strong relationship-building, communication, and problem-solving abilities. Detail-oriented team player with excellent organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
years of professional experience

Work History

Baird Foundation Repair
San Antonio, Tx (On-Site)

HR Manager
12.2023 - Current

Job overview

  • Recruits, selects, onboards, and trains new employees
  • Conducts performance reviews
  • Creates/provides opportunities for employees’ growth and development
  • Makes hiring recommendations
  • Prepares compensation plans and offer letters
  • Maintains the company’s applicant tracking system (Paylocity)
  • Creates, monitors, and adjusts the company’s onboarding program
  • Meets with new hires to complete onboarding paperwork
  • Prepares training/onboarding calendars
  • Processes employee separations
  • Helps develop and administer the company’s benefit program working directly with benefit's broker
  • Creates and maintains the company’s Employee Handbook, created new policies for implementation to better the workplace
  • Manages the company’s unemployment claims, workers’ compensation claims, FMLA, COBRA, ADA, and other employment programs/laws
  • Enhances employee retention by implementing effective onboarding and training programs.
  • Improves workplace culture through the development and implementation of diversity initiatives.
  • Manages employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Ensures legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Facilitates organizational change through effective communication and collaboration with senior management.
  • Supports business growth by developing talent acquisition strategies that targeted top industry professionals.
  • Promotes a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
  • Manages employee disputes by employing conflict resolution techniques.
  • Motivates employees through special events, incentive programs, and constructive feedback.

iheartmedia
San Antonio, TX (Hybrid, Contract)

Talent Acquisition Specialist
07.2023 - 12.2023

Job overview

  • Full cycle recruiting specialist hiring 20+ hires per day, recruiting for FT/PT/Temp positions
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Created and delivered HR training sessions to staff, managers and executives for Workday Recruiting and WD Help Desk
  • Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
  • Implemented data-driven approach to talent acquisition strategies by leveraging metrics to evaluate recruitment performance continuously.
  • Assisted with writing job postings and job descriptions for job boards.
  • Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.

ORACLE
Austin, Tx (Remote)

HCM SE
07.2018 - 07.2023

Job overview

  • Supported human resources department in areas such as people metrics, reporting, and analytics.
  • Performed customizations to standard reports as requested by management to ensure accurate representation of workforce metrics.
  • Ensured smooth employee life-cycle transactions within the organization by configuring relevant infotypes in a timely manner.
  • Collaborated with HR personnel to develop and maintain a comprehensive knowledge base of policies and procedures, enabling quick resolution of user inquiries.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Delivered timely support to end-users, addressing their concerns and providing effective solutions for HCM related matters.
  • Validated in Recruiting, Learning, Performance, Talent Management, Compensation, Oracle ME, Strategic Workforce Planning, Succession Planning, Digital Assistant, and full HR Suite
  • SE of the Quarter FY22 Q2
  • Closed over $1.4M ARR individually FY23 Q4
  • Experience with net-new and expansion teams including public sector
  • Gartner analyst participant

Epiphany Dermatology
Austin, Tx (On-Site)

HR Generalist
06.2017 - 07.2018

Job overview

  • Evaluated employee performance fairly using standardized metrics to foster a merit-based work environment.
  • Responsible for staffing/onboarding logistics along with full cycle recruitment, growth from 30 employees to 300 employees during my time here both organically and through acquisition, partnering with hiring manager to understand the required skill set
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Managed payroll processing and benefits to compensate 300+ employees in 16 different states.
  • Prepared detailed reports on key HR metrics, facilitated informed decision-making related to human resources operations strategy adjustments.
  • Supported company growth by leading successful recruitment and hiring campaigns.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Improved employee retention by implementing effective onboarding and training programs.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Optimized workforce planning by analyzing staffing needs and making data-driven recommendations for hiring or reorganization efforts.
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.

SHI INTERNATIONAL CORP
Austin, Tx (On-Site)

Employee Relations Specialist
03.2015 - 06.2017

Job overview

  • Initiated and conducted timely workforce investigations, disciplinary matters, and disputes
  • Prepared documentation and made recommendations including formal disciplinary action, wrote and delivered performance improvement plans and separations
  • Led bi-weekly new hire orientations and processed onboarding including E Verify I9 processing
  • Conducted daily exit interviews for each employee leaving, ran trend analysis reports, and delivered findings to senior leadership including CEO
  • Administered FMLA, LOA, and STD procedures
  • Conducted workplace surveys and stay interviews
  • Maintained federal state and local employment laws and regulations, wrote employee handbook and policies

Education

Saint Mary’s University of Minnesota

Master of Arts from Human Resources Management

University Overview

GPA: 3.8

Texas State University
San Marcos, TX

Bachelor of Arts from Communication Studies

University Overview

PHR Certification Holder

University Overview

Skills

  • HR Policy, Employee Relations, Critical Thinking
  • Performance Management, Recruiting and Onboarding
  • Payroll, and Compensation Experience with E-Verify
  • HireRight, Checkr, Docusign, Workday, Oracle
  • Paylocity, ADP
  • Benefits Programs
  • Company Organization
  • Regulatory Compliance
  • Talent Management
  • HR Policies
  • File and Records Management
  • Benefits and Compensation Management
  • Compensation and Benefits
  • HR Legal Compliance
  • Employee Support
  • Employee Retention
  • Human Resources Management Systems (HRMS)
  • New Employee Orientation
  • Human Resources Department Processes
  • Employee Morale Management
  • Grievance Handling and Redressal
  • Salary Administration
  • Wages and Salary
  • Employee Referral Programs
  • Recruitment Strategies
  • Employee Evaluation
  • Recruitment Oversight
  • Hiring Trends and Analysis
  • Business Intelligence
  • Customer Presentations
  • Communication
  • Interpersonal Communication
  • Presales
  • HCM Product Demonstrations

Certification

OSHA certified. Lean Six Sigma Certified.

References

References
References available upon request.

Affiliations

Affiliations
San Antonio SHRM Chapter Member Zeta Tau Alpha Alumnae Officer

Timeline

HR Manager
Baird Foundation Repair
12.2023 - Current
Talent Acquisition Specialist
iheartmedia
07.2023 - 12.2023
HCM SE
ORACLE
07.2018 - 07.2023
HR Generalist
Epiphany Dermatology
06.2017 - 07.2018
Employee Relations Specialist
SHI INTERNATIONAL CORP
03.2015 - 06.2017
Saint Mary’s University of Minnesota
Master of Arts from Human Resources Management
Texas State University
Bachelor of Arts from Communication Studies
PHR Certification Holder

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JACQUELINE NICOLE KLOBHuman Resources