Jnae Tomlinson
Fort Lauderdale
Summary
Dedicated professional with experience as a Registered Behavior Technician with over 2 years in Technical Customer Service Support. Expertise in Applied Behavior Analysis and managing high-volume customer interactions in fast-paced environments. Skilled in troubleshooting technical issues, communicating complex concepts clearly, and de-escalating concerns. Experienced in data collection and documentation, consistently meeting performance metrics and fostering positive relationships with clients and customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
3 Step Therapy
Margate
11.2025 - 01.2026
- Implement behavior intervention plans designed by a BCBA using Applied Behavior Analysis
- Provide direct, one-on-one therapy to clients
- Record and track client behaviors during sessions
- Collect data on progress toward goals
- Maintain accurate and organized session notes
- Reported progress and concerns to supervising BCBA to inform treatment adjustments
- Respond safely and consistently to behaviors like aggression or self-injury
- Supported clients in developing coping and self-regulation skills to enhance emotional resilience
- Communicated regularly with supervisors and clinical team to ensure alignment on client care
- Work with parents, caregivers, and teachers to ensure consistency
Registered Behavior Technician
Vital Skills Center
Sunrise
09.2025 - 11.2025
- Delivered direct, one-on-one therapy to clients, enhancing engagement and skill acquisition
- Implement behavior intervention plans designed by a BCBA using Applied Behavior Analysis
- Monitored and documented client behaviors during sessions to inform treatment adjustments
- Collected data to track client progress toward therapeutic goals.
- Collaborated with supervisors and clinical team to ensure alignment on client progress and intervention strategies
- Work with parents, caregivers, and teachers to ensure consistency
Technical Support Representative
VXI Global Solutions
Los Angeles
06.2024 - 09.2025
- Delivered technical support for products, services, and software issues, ensuring customer satisfaction
- Diagnose and troubleshoot customer problems using structured problem-solving methods
- Guide customers step-by-step through solutions in a clear, professional manner
- Recorded issues, resolutions, and customer interactions in CRM systems to maintain accurate support history
- Escalate complex or unresolved technical issues to higher-level support teams
- Executed troubleshooting scripts, workflows, and knowledge base articles to systematically resolve customer inquiries
- Assist with system setup, configuration, and basic troubleshooting
Registered Behavior Technician
Vital Skills Center
Sunrise
04.2024 - 06.2024
- Delivered direct, one-on-one therapy to clients, enhancing engagement and skill acquisition
- Implement behavior intervention plans designed by a BCBA using Applied Behavior Analysis
- Monitored and documented client behaviors during sessions to inform treatment adjustments
- Collected data to track client progress toward therapeutic goals.
- Collaborated with supervisors and clinical team to ensure alignment on client progress and intervention strategies
- Work with parents, caregivers, and teachers to ensure consistency
Education
High School Diploma -
Piper High School
Lauderhill, Florida06-2020
Skills
- RBT Certified
- Applied behavior analysis
- Behavior intervention planning
- Data collection
- Client progress reporting
- Client relationship management
- Technical troubleshooting
- CRM software
- Proficient in Microsoft
Certification
- RBT Certified
Timeline
Registered Behavior Technician
3 Step Therapy
11.2025 - 01.2026
Registered Behavior Technician
Vital Skills Center
09.2025 - 11.2025
Technical Support Representative
VXI Global Solutions
06.2024 - 09.2025
Registered Behavior Technician
Vital Skills Center
04.2024 - 06.2024
High School Diploma -
Piper High School