J'nai Ellison

• Supervise and motivate employees to perform their job responsibilities efficiently, ensuring customer satisfaction and profitability during shifts
• Provide adult supervision to employees under 18 years old, ensuring adherence to company policies and procedures
• Direct and coach team members to work proficiently at their assigned stations, following up to ensure tasks were completed on time and to Little Caesars standards.
• Cooperate with coworkers to improve customer experience and manage storefront.
• Exercise composure under pressure and in escalated customer service scenarios.
• Manage inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
• Advise new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Resolve customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
• Coach crew members to optimize performance and motivate toward more efficient work.
• Oversight of daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
• Ensure consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.

• Prepared high-quality pizzas and other menu items according to Little Caesars standards
• Ensured customer orders were accurately taken and efficiently prepared, resulting in a high level of customer satisfaction
• Worked productively as part of a team, receiving direction from the management team and utilizing training materials to perform tasks effectively.
• Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
• Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
• Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
• Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
• Provided resolution to customer complaints promptly, going above and beyond to ensure complete satisfaction with our services.
• Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
• Increased operational efficiency by regularly reviewing processes and making necessary adjustments as needed.
• Mentored 5 junior team members on best practices within our departmental guidelines; this guidance contributed to the overall improvement of crew member skills.
• Distributed necessary tasks and duties during each shift.

• Prepared freshly baked items daily following company recipes, ensuring that all products met high-quality standards for members to enjoy
• Wrapped, labeled, and stored merchandise, maintaining product freshness and availability for members to take home
• Assembled sandwiches and other food items according to customer orders, carefully selecting and arranging ingredients such as meats, cheeses, vegetables, and condiments.
• Ensured compliance with food safety standards by properly storing, labeling, and handling ingredients.
• Boosted sales by creating visually appealing displays and promoting featured products effectively.
• Gained expertise in various bakery/deli equipment operation, including ovens, slicers, mixers, fryers, and scales for efficient production of goods.
• Maintained high sanitation standards throughout the department by regularly cleaning workstations and equipment, contributing to a safe working environment.
• Proactively communicated with department manager on any issues or areas for improvement, fostering an open dialogue for continuous growth within the bakery/deli team.
• Assisted customers with special orders for events, ensuring accurate fulfillment and timely delivery.
• Prepared fresh bakery and deli items daily, ensuring consistent product quality for customers.
• Effectively managed time and prioritized tasks to meet customer demands during busy periods, maintaining a high level of service.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

• Minor: Criminal Justice
• GPA: 2.8

GPA: 3.5

• Awarded Student of the Year - Law Pathway (2022)