Jnana Surya Pulikanti

• Operational Analytics: Oversaw daily operations across front office, housekeeping, F&B, and maintenance, leveraging data to optimize workflows and enhance guest experiences.
• Guest Experience Optimization: Analyzed guest feedback and complaint data to improve service standards, boosting satisfaction and loyalty metrics.
• Performance Analytics: Supervised and trained department managers, utilizing performance data to guide recruitment, training, and evaluations.
• Financial Data Analysis: Assisted in budget preparation, expense tracking, and revenue management by analyzing financial trends and KPIs to achieve organizational goals.
• Compliance & Quality Analytics: Conducted regular inspections and audits, using data to ensure compliance with brand standards, safety regulations, and quality benchmarks.
• Marketing & Event Analytics: Supported marketing campaigns and event planning by analyzing customer engagement data to enhance market presence and ROI.
• Crisis Management: Monitored operational data to develop contingency plans, ensuring minimal disruptions during emergencies.

Operation Support Intern

• Assisted in analyzing guest check-in/out patterns and reservation trends to optimize staffing and forecast occupancy.
• Assisted in evaluating guest feedback to improve service quality and enhance customer satisfaction.
• Supported revenue management by analyzing room pricing strategies and promotional offers.

F&B Operations Analytics Intern

• Assisted in conducting menu performance analysis to identify top-selling items and recommend adjustments.
• Studied dining patterns to optimize staffing, inventory, and reduce food waste.
• Assisted in analyzing customer demographics and upselling opportunities to boost F&B revenue.

Culinary Operations Analytics Intern

• Monitored inventory usage and ingredient costs to optimize stock levels and reduce waste.
• Assisted in recipe costing and profitability analysis for menu planning.

Housekeeping Performance Metrics Intern

• Tracked room cleaning efficiency and turnaround times to improve operational workflows.
• Assisted in analyzing maintenance data to reduce downtime and enhance guest satisfaction.
• Monitored inventory usage for cleaning supplies to optimize costs.