J’Naya Villanueva
Hollywood,FL
Summary
Professional Summary
Motivated and compassionate aspiring Medical Technician eager to gain hands-on experience in patient care and mobile healthcare delivery. Strong interest in developing skills in patient assessment, IV procedures, and wound care under the guidance of licensed medical professionals. Dedicated to learning and contributing to a team focused on providing high-quality, in-home medical services.
Flexible and dependable with a strong work ethic and a willingness to take on new challenges, including evening, weekend, and holiday shifts. Physically capable of managing equipment up to 50 pounds and navigating multiple flights of stairs with ease. Committed to creating a respectful and inclusive environment while providing compassionate, patient-centered care.
Excited to grow within the DispatchHealth team, leveraging on-site training and professional development opportunities to build a foundation in mobile healthcare. Driven to support the mission of delivering trusted, innovative care to patients in the comfort of their homes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nail Technician
Paint Nail Bar
04.2024 - Current
- Provided exceptional nail care services, specializing in current trends such as chrome finishes, minimalist designs, and seasonal palettes.
- Operated in a non-toxic, no-drill environment, exclusively using eco-friendly products to ensure client safety and nail health.
- Created a luxurious and relaxing atmosphere by offering complimentary beverages and personalized pampering experiences.
- Maintained impeccable hygiene standards, exceeding industry safety protocols through meticulous cleaning and sterilization practices.
- Consistently achieved a client retention rate of 85%, building trust and long-term relationships through outstanding service.
- Performed an average of 20-25 appointments per week, showcasing efficiency and precision in manicures, pedicures, nail art, and gel applications.
Hotel Front Desk Agent
Best Western Plus
05.2022 - 04.2024
- Expertly utilized the Visual Matrix system for seamless front desk operations, including reservations, check-ins, and check-outs.
- Delivered exceptional customer service by providing tailored recommendations, arranging transportation, and addressing inquiries professionally.
- Handled financial transactions, including cash, credit, and debit payments, with precision and accountability.
- Coordinated with third-party reservation platforms to resolve issues, fulfill special requests, and ensure guest satisfaction.
- Proactively supported housekeeping and maintenance teams to meet specific guest needs, creating a comfortable and memorable stay.
Hotel Front Desk Agent
Hollywood Beach Suites And Hotel
11.2021 - 03.2022
- Efficiently processed cash, credit, and debit card transactions with accuracy and attention to detail.
- Provided a welcoming first impression by greeting customers and assisting with check-in procedures.
- Managed a high volume of incoming calls promptly, offering clear information or transferring inquiries to the appropriate department.
- Delivered concierge services, recommending local attractions and coordinating special requests to enhance guest experiences.
- Handled third-party reservations through online platforms, resolving booking discrepancies and ensuring a smooth process.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
Food Champion
Taco Bell
05.2020 - 11.2021
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Examined trays to check contents for required items and complete orders.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Serviced 150-200 customers daily providing great customer service and generating positive reviews to increase sales.
Education
Certification - Nail Technician
Hollywood Institute of Beauty Careers
Hollywood, FL08.2021
High School Diploma -
SLAM Charter High School, Academy
Miami, FL06.2021
Skills
- Updating Customer Accounts
- Microsoft Office (Excel, Word, PowerPoint)
- Time Management and Prioritization
- Quality Standards Compliance
- Training and Teaching
- Creative Problem Solving
- Organizational Skills
- Documentation and Recordkeeping
- Calm and Professional Under Pressure
- Understanding Customer Needs
Certification
- Nail technology License - [2021- present]
Timeline
Nail Technician
Paint Nail Bar
04.2024 - Current
Hotel Front Desk Agent
Best Western Plus
05.2022 - 04.2024
Hotel Front Desk Agent
Hollywood Beach Suites And Hotel
11.2021 - 03.2022
Food Champion
Taco Bell
05.2020 - 11.2021
- Nail technology License - [2021- present]
Certification - Nail Technician
Hollywood Institute of Beauty Careers
High School Diploma -
SLAM Charter High School, Academy
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