J'Naye Murray
Chattanooga,TN
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Customer Service has driven me to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Qualified customer service representative with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic with extensive background in conflict resolution and customer care. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Customer Service Agent with expertise in delivering support services and resolving customer complaints.
Overview
19
19
years of professional experience
Work History
Relief Manager
Public Storage
Chattanooga, TN
12.2013 - Current
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Described product to customers and accurately explained details and care of merchandise.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Customer Service Representative
Convergy's
Chattanooga, TN
05.2013 - 08.2013
- Dedicated to continuously improving sales abilities and product knowledge.
- Achieved sales goals and service performance requirements of $amount through new customer sales.
- Asked open-ended questions to assess customer needs.
- Communicated all store initiatives and promotions to customers to generate return business.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
Front Desk Clerk
Country Suites
Chattanooga, TN
06.2007 - 05.2013
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Served as the main liaison between customers, management and sales team.
- Served as the main liaison between customers, management and sales team.
Education
High School Diploma - undefined
Hamilton County High School
Ooltewah, TN2006
Associate of Science - Medical Assistant
Ultimate Medical Academy
Tampa, FLCurrent
Skills
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Trusted key holder
- Strong client relations
- Proficient in cash management
- Multi-line phone talent
- Credit card processing
Timeline
Relief Manager
Public Storage
12.2013 - Current
Customer Service Representative
Convergy's
05.2013 - 08.2013
Front Desk Clerk
Country Suites
06.2007 - 05.2013
Associate of Science - Medical Assistant
Ultimate Medical Academy
High School Diploma - undefined
Hamilton County High School