Jenniffer Soza
Antioch,CA
Summary
Dedicated customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales expectations. Independent worker with high energy and great communication skills. Motivated and goal-driven with exceptional leadership and negotiation abilities. Results-driven Inside Sales Coordinator recognized for high productivity and efficient task completion. Specialize in client relationship management, strategic sales planning, and effective communication. Problem-solving, and time management to achieve sales targets and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inside Sales Coordinator
DSV Air & Sea
South San Francisco, CA
01.2020 - Current
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supported sales representatives in the development of new business opportunities.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Generated reports on sales performance metrics such as conversion rates, average order size.
- Managed multiple sales projects simultaneously and met deadlines.
- Developed and implemented sales strategies to maximize revenue growth.
- Responded promptly to customer inquiries regarding products, services, availability, delivery times.
Freight Forward Agent
DSV Air & Sea
South San Francisco, CA
10.2019 - 01.2020
- Established relationships with shippers, carriers and brokers worldwide.
- Maintained accurate records of shipments, invoices and customs documents.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Conducted research on tariffs, duties and taxes applicable for various countries.
- Tracked and traced air shipments in order to maintain current status information.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Negotiated rates with carriers based on weight, volume, urgency and destination.
- Prepared shipping manifests, bills of lading, certificates of origin and other required documents for international shipments.
Cargo Agent
Menzies Aviation
San Francisco, CA
06.2015 - 10.2019
- Coordinated with freight forwarders to book space on vessels for export shipments.
- Verified manifests against actual cargo loads before shipment.
- Organized paperwork to ensure timely processing of cargo exports.
- Prepared and submitted AES filings, letters of credit and export declarations.
- Checked import and export documentation to determine cargo contents.
- Prepared, checked, and filed documentation with department.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Provided customer service support related to shipments including tracking information and delivery updates.
- Scheduled pick-ups and deliveries for cargo according to customer requirements.
- Prepared reports on cargo operations activities as requested by management.
Delivery Agent
Beavex Inc.
Hayward, CA
11.2017 - 12.2018
- Inspect vehicle prior to departure for goods delivery.
- Followed company guidelines to scan products before loading them into vehicles.
- Completed customer orders along designated routes.
- Verified products aligned with client requirements.
- Reviewed shipments with clients to verify product satisfaction.
- Secure delivery confirmations from customers.
Pacific Aviation Copa Airlines
San Francisco, CA
08.2015 - 10.2016
- Developed and enforced airport operational practices.
- Comprehensive knowledge of reservation processes and ticketing standards.
- Demonstrated strong communication skills in stressful situations.
- Adaptable to varied work hours.
- Proficient in Spanish.
- Streamlined check point procedures for faster and safer terminal access.
- Executed pre-boarding checks prior to passenger and flight boarding.
- Handled transport logistics for passengers with special needs, including disabled individuals, parents with infants, and seniors.
- Coordinated record of unlocated luggage.
- Ensured punctual baggage delivery in cooperation with ground handlers.
- Oversaw travel schedules, ensuring timely public updates.
- Capable of handling moderately heavy luggage and parcels.
- Handled phone inquiries for reservations.
- Coordinated cabin seating arrangements with passenger numbers.
- Reviewed flight logs and updated database.
- Supervised organization of cash receipts.
Programmer Analyst
SPI Global Services
01.2015 - 05.2015
- Designed and implemented code modules.
- Conducted extensive program testing.
- Identified key specifications and constraints.
- Maintained and updated access databases.
- Implemented business logic servers.
- Managed customer inquiries and resolved issues regarding TV channels.
Sales Representative for Sprint and Vonage phone service
Stream Global Services
11.2011 - 12.2014
- Secured orders and developed new accounts through strategic daily planning.
- Submitted orders based on the price list and available products.
- Suggested product, service, and policy modifications after analyzing outcomes.
- Develops effective solutions for customer complaints by thorough investigation and strategic planning.
Education
Medical Assistant -
Everest Collage Medical School
Hayward, CA01.2011
Diploma -
San Leandro High School
San Leandro, CA01.2008
Skills
- Goal-oriented mindset
- Effective time management
- Client relationships
- Sales support
- Strategic planning
- Cargo handling
- Rate negotiation
- Team building
- Price quoting
Certification
- Animal Welfare in the Air V2.0
- Business Integrity
- Fire For terminal Based Staff
- Ramp safety V3.0
- In safe hands for 3rd party grown handling agents airport
- ULD best practice
- AVI live animal Acceptance for Cargo
References
- Carina Saltiga, (415) 632-2901, Account Supervisor IAG Cargo Menzies Aviation
- Diana Zelaya, (415) 684-0158, Account Manager Pacific Aviation
- Felix Mendoza, (510) 478-4957, Contractor Beavex Inc.
Languages
Spanish
Professional
Timeline
Inside Sales Coordinator
DSV Air & Sea
01.2020 - Current
Freight Forward Agent
DSV Air & Sea
10.2019 - 01.2020
Delivery Agent
Beavex Inc.
11.2017 - 12.2018
Pacific Aviation Copa Airlines
08.2015 - 10.2016
Cargo Agent
Menzies Aviation
06.2015 - 10.2019
Programmer Analyst
SPI Global Services
01.2015 - 05.2015
Sales Representative for Sprint and Vonage phone service
Stream Global Services
11.2011 - 12.2014
- Animal Welfare in the Air V2.0
- Business Integrity
- Fire For terminal Based Staff
- Ramp safety V3.0
- In safe hands for 3rd party grown handling agents airport
- ULD best practice
- AVI live animal Acceptance for Cargo
Medical Assistant -
Everest Collage Medical School
Diploma -
San Leandro High School
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