Jnissi Floriant

• Assisted clients with enrollment, technical support, navigation, etc.
• Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
• Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
• Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
• Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
• Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Assist clients with reimbursements, claims, cases, payments, technical support etc.
• Educate clients/callers on; FSA, HSA, HRA & COMMUTER account.
• Educating our callers/clients into becoming self-sufficient on every call.
• Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
• Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
• Completed all necessary after-call-work accurately and efficiently to ensure proper documentation of call interaction.
• Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
• Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
• Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
• Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
• Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

• Provided compassionate care to my clients, assisting with daily tasks such as meal preparation and personal grooming.
• Developed strong relationships with my clients and their families, fostering trust and open communication.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Assisted in the planning and execution of recreational events for my clients, promoting social engagement and wellbeing.
• Increased my clients satisfaction, listening to feedback and making necessary adjustments.
• Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
• Improved communication with families, providing regular updates on their loved ones' care.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.

**Every client had responsibilities, goals, needs and wants, my job was to help them to achieve every one.**

• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
• Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
• Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
• Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Delivered nourishment and supplements to nurse station for distribution to specific residents.
• Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
• Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.

• Handled data entry and other related work for supervisors and program managers.
• Enhanced office efficiency by performing accurate data entry and document processing tasks.
• Ensured accurate recordkeeping with diligent data entry and document management tasks.
• Used data entry skills to accurately document and input statements.
• Collaborated with cross-functional teams to ensure alignment on data entry needs and requirements.
• Improved overall workflow efficiency through the implementation of standardized data entry procedures.
• Contributed to the successful completion of major projects by providing timely and accurate data assistance as needed.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Monitored supplies of key inventory items.
• Processed payments for orders and provided customers with change.
• Engaged in suggestive selling and other sales techniques.
• Established rapport with customers by providing friendly and attentive service.
• Assisted wait staff with timely food delivery and guest requests.
• Ensured cleanliness of work areas, contributing to a well-maintained work environment.
• Addressed customer complaints and inquiries to verify satisfaction.