Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

J'niya Walker

New Braunfels,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
New Braunfels, TX
08.2023 - Current
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Customer Service Representative

Walmart
Savannah, GA
02.2020 - 07.2023
  • Help employees request sick leave for COVID-19 by asking questions to collect information on their cases.
  • Walk employees through uploading the necessary health documents.
  • Attend classes when available to improve customer service skills.

Education

Real Estate -

Champions School of Real Estate
San Antonio, TX
11-2024

High School Diploma -

James Madison High School
Online
05-2020

Skills

  • Complaint resolution
  • Active listening
  • Leasing and sales
  • Fair housing policies
  • Strategic planning
  • Microsoft Excel

Timeline

Customer Service Representative

Concentrix
08.2023 - Current

Customer Service Representative

Walmart
02.2020 - 07.2023

Real Estate -

Champions School of Real Estate

High School Diploma -

James Madison High School
J'niya Walker