Jacqueline N. Lopez Ocampo
Chicago,IL
Summary
Personable Retail Assistant with 2 years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Floor Associate /Cashier
Michaels Arts and Crafts
Chicago, IL
11.2023 - Current
- Restocked shelves as needed throughout the day.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted customers with locating merchandise in the store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Organized displays to attract customers and promote sales.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Provided assistance to other departments when needed.
- Adhered to all safety regulations when handling products and equipment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Performed other duties as assigned by management.
Tasker
Ulta Beauty Inc.
Chicago Heights, IL
02.2022 - Current
- Organized merchandise according to product type, brand, size, color, and seasonality.
- Ensured proper pricing and labeling of products.
- Provided excellent customer service by addressing questions and concerns quickly and professionally.
- Rotated products from stockroom out to the department sales floor according to seasonal plans, promotional schedules, and style rotation plans.
- Used company-provided mobile technology to perform basic job functions.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Communicated and coordinated execution of planograms with store management.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Updated existing planograms according to new product releases and seasonal changes.
- Performed regular cycle counts to maintain accurate inventory records.
- Kept sales floor and stockroom neat and clean.
- Organized stock shelves for optimal product placement.
- Assisted customers with locating products in store when needed.
- Assisted in the training of new replenishment team members on proper procedures and safety protocols.
- Provided support during peak periods such as sales events or holidays.
Cashier Team Lead
Yogen Fruz
Chicago, IL
07.2021 - 02.2022
- Assisted with training new cashiers and customer service team members to increase the speed of onboarding.
- Answered customer questions and provided store information.
- Inspected all food items before serving them to customers for safety purposes.
- Greeted customers, answered questions, and provided information regarding flavors, toppings, and nutritional facts.
- Performed daily opening and closing duties such as setting up shop displays or counting cash drawers.
- Cleaned equipment such as blenders, mixers, dispensers. to ensure proper functioning.
- Delivered exceptional customer service by addressing customer needs promptly and courteously.
- Restocked condiment bar throughout shift as needed so that it was always fully stocked with necessary items.
- Managed POS register to complete customer transactions.
- Prepared hot and cold drinks according to customer specifications.
- Assisted customers with customizing their drinks with toppings like tapioca pearls or jellies.
Office Intern
Aspira Inc of Illinois
07.2019 - 08.2019
- Replenished office inventory, removed trash, and delivered files to employees to maintain an organized workplace.
- Maintained a clean work environment by organizing files, disposing of trash, and dusting surfaces regularly.
- Assisted with meeting preparation including photocopying materials and setting up conference rooms.
- Greeted visitors and directed them to the appropriate staff members or departments.
- Organized materials and distributed them to staff members.
Education
High School Diploma -
Aspira Business And Finance High School
Chicago, IL06.2021
Elementary School Diploma -
Federico Garcia Lorca Elementary School
06.2017
Skills
- Bilingual
- Public Speaking
- Organized
- Leadership
- Filing
- Translating
- Teamwork
- Adaptability
- Store maintenance
- Stock replenishment
- Product Promotion
- Product Rotation
- Customer Engagement
- Inventory Audits
- Returns and exchanges
- Excellent work ethic
- Creativity and Innovation
- Conflict resolution abilities
- POS
- Friendly and outgoing
- Visual Merchandising
- Active listener
Hobbies and Interests
- Crafting
- Beauty
- Cooking
- Baking
- Art
- Music
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Student Council (2017 - 2021)
- Aspira Club (2018 - 2020)
- Arts
- Cosmetology
- Music
Accomplishments
- Student Council Secretary (2017 - 2021)
- Aspira Club Secretary (2018 - 2020)
- 2nd place nfte Chicago Metro 2018 EXPO Presentation Award
Timeline
Floor Associate /Cashier
Michaels Arts and Crafts
11.2023 - Current
Tasker
Ulta Beauty Inc.
02.2022 - Current
Cashier Team Lead
Yogen Fruz
07.2021 - 02.2022
Office Intern
Aspira Inc of Illinois
07.2019 - 08.2019
High School Diploma -
Aspira Business And Finance High School
Elementary School Diploma -
Federico Garcia Lorca Elementary School