J.Norman Fernandez
Los Banos,CA
Summary
Dynamic automotive technician with a passion for vehicle performance and safety, honed at Dastgah Tire Pros. Recognized for exceptional attention to detail and critical thinking, I improved workflow efficiency and customer satisfaction through effective communication and advanced diagnostic skills. Committed to delivering superior results and enhancing team productivity in fast-paced environments. Diagnostician of suspension and alignments with generating specific customer alignment needs and vehicle capability.
Overview
16
16
years of professional experience
Work History
Glass Welder/ Lathe Operator
Hayward Quartz Technology
Fremont, CA
11.2019 - 05.2025
- Diagnosed vehicle issues
- Performed routine maintenance
- Assisted in the repair of various automotive systems, including brakes, engines, and transmissions.
- Collaborated with team members to improve workflow efficiency and service delivery times.
Automotive Technician/ Alignment Tech
Dastgah Tire Pros
Sunnyvale, CA
08.2019 - 11.2020
- Diagnosed and repaired various automotive issues using advanced diagnostic tools.
- Conducted routine maintenance services, ensuring vehicle performance and safety standards.
- Collaborated with team members to enhance workflow efficiency in service operations.
- Assisted customers in understanding repair needs and recommended appropriate solutions.
- Maintained organized work environment, adhering to safety protocols and best practices.
- Utilized tire changing equipment effectively for timely installation and balancing of tires.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Boosted team morale and productivity through effective communication and leadership.
- Customized vehicles to owner specifications, enhancing driving experience.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Diagnosed suspension issues and recommended corrective measures to optimize vehicle handling.
- Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
- Collaborated with team members to complete complex alignment jobs efficiently and accurately.
- Explained alignment diagnostic results to customers and recommended best course of action.
- Conducted regular inventory checks on tools, equipment, and supplies, ensuring adequate stock levels were maintained for efficient operations.
- Supported management in developing new strategies to improve work processes related to alignment services within the workshop setting.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Tested tires for wear, balance and overall condition.
- Educated customers about tire maintenance, repair and replacement.
Customer Service
Oreilly Auto Pats
Los Banos, CA
11.2013 - 10.2017
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Met sales goals by offering excellent customer service.
- Elevated customer satisfaction by optimizing service communication.
- Increased sales by providing exceptional customer service and recommendations
- Addressing inquiries and resolving issues promptly.
- Provided friendly, helpful service
- Enhanced store reputation with excellent communicative service and professional demeanor
- Developed loyal customer base by keeping notes of all frequent customers
- Improved customer service ratings and accurately solved problems
- Maintained relationships with clients through punctuality and keeping first names bases
Automotive Technician
Bruce’s Tire
Los Banos, CA
05.2017 - 08.2017
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance tasks, ensuring optimal vehicle performance and safety standards.
- Assisted in the repair of various automotive systems, including brakes, engines, suspension.
- Collaborated with team members to improve workflow efficiency and service delivery times.
Automotive Technician
Friendly Auto Care
San Jose, CA
04.2013 - 10.2013
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance tasks, ensuring optimal vehicle performance and safety standards.
- Assisted in the repair of various automotive systems, including brakes, engines, and transmissions.
- Collaborated with team members to improve workflow efficiency and service delivery times.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Customized vehicles to owner specifications, enhancing driving experience.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Repaired and replaced worn and damaged components.
- Investigated customer complaints to identify cause of malfunctions.
Server
Banana Leaf Restaurant
Milpitas, CA
08.2011 - 10.2013
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge, offering recommendations based on guest preferences and dietary needs.
- Managed multiple tables simultaneously, prioritizing tasks to enhance workflow during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled cash transactions accurately, processing payments and managing receipts diligently.
- Resolved guest concerns promptly, utilizing conflict resolution skills to enhance customer satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
Automotive Technician
Kahoday Auto Care
San Jose
04.2009 - 08.2009
- Diagnosed vehicle issues
- Performed routine maintenance
- Assisted in the repair of various automotive systems, including brakes, engines, and transmissions.
- Collaborated with team members to improve workflow efficiency and service delivery times.
Education
Independence High School
San Jose, CADe Anza College
Cupertino, CASkills
- Attention to detail
- Blueprint reading
- Critical thinking
- Precision measuring tools
- Precision measuring
- Hazardous material handling
- Excellent attention to detail
- Autistic like work focus
- Proficient clientele communication skills
- Professional demeanor
Timeline
Glass Welder/ Lathe Operator
Hayward Quartz Technology
11.2019 - 05.2025
Automotive Technician/ Alignment Tech
Dastgah Tire Pros
08.2019 - 11.2020
Automotive Technician
Bruce’s Tire
05.2017 - 08.2017
Customer Service
Oreilly Auto Pats
11.2013 - 10.2017
Automotive Technician
Friendly Auto Care
04.2013 - 10.2013
Server
Banana Leaf Restaurant
08.2011 - 10.2013
Automotive Technician
Kahoday Auto Care
04.2009 - 08.2009
Independence High School
De Anza College