Summary
Overview
Work History
Education
Skills
Timeline
Generic

J.Norman Fernandez

Los Banos,CA

Summary

Dynamic automotive technician with a passion for vehicle performance and safety, honed at Dastgah Tire Pros. Recognized for exceptional attention to detail and critical thinking, I improved workflow efficiency and customer satisfaction through effective communication and advanced diagnostic skills. Committed to delivering superior results and enhancing team productivity in fast-paced environments. Diagnostician of suspension and alignments with generating specific customer alignment needs and vehicle capability.

Overview

16
16
years of professional experience

Work History

Glass Welder/ Lathe Operator

Hayward Quartz Technology
Fremont, CA
11.2019 - 05.2025
  • Diagnosed vehicle issues
  • Performed routine maintenance
  • Assisted in the repair of various automotive systems, including brakes, engines, and transmissions.
  • Collaborated with team members to improve workflow efficiency and service delivery times.

Automotive Technician/ Alignment Tech

Dastgah Tire Pros
Sunnyvale, CA
08.2019 - 11.2020
  • Diagnosed and repaired various automotive issues using advanced diagnostic tools.
  • Conducted routine maintenance services, ensuring vehicle performance and safety standards.
  • Collaborated with team members to enhance workflow efficiency in service operations.
  • Assisted customers in understanding repair needs and recommended appropriate solutions.
  • Maintained organized work environment, adhering to safety protocols and best practices.
  • Utilized tire changing equipment effectively for timely installation and balancing of tires.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Boosted team morale and productivity through effective communication and leadership.
  • Customized vehicles to owner specifications, enhancing driving experience.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Diagnosed suspension issues and recommended corrective measures to optimize vehicle handling.
  • Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
  • Collaborated with team members to complete complex alignment jobs efficiently and accurately.
  • Explained alignment diagnostic results to customers and recommended best course of action.
  • Conducted regular inventory checks on tools, equipment, and supplies, ensuring adequate stock levels were maintained for efficient operations.
  • Supported management in developing new strategies to improve work processes related to alignment services within the workshop setting.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Assisted team by keeping shop tidy, clean, and free of safety hazards.
  • Tested tires for wear, balance and overall condition.
  • Educated customers about tire maintenance, repair and replacement.

Customer Service

Oreilly Auto Pats
Los Banos, CA
11.2013 - 10.2017
  • Delivered excellent customer service by addressing inquiries promptly and courteously.
  • Met sales goals by offering excellent customer service.
  • Elevated customer satisfaction by optimizing service communication.
  • Increased sales by providing exceptional customer service and recommendations
  • Addressing inquiries and resolving issues promptly.
  • Provided friendly, helpful service
  • Enhanced store reputation with excellent communicative service and professional demeanor
  • Developed loyal customer base by keeping notes of all frequent customers
  • Improved customer service ratings and accurately solved problems
  • Maintained relationships with clients through punctuality and keeping first names bases

Automotive Technician

Bruce’s Tire
Los Banos, CA
05.2017 - 08.2017
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance tasks, ensuring optimal vehicle performance and safety standards.
  • Assisted in the repair of various automotive systems, including brakes, engines, suspension.
  • Collaborated with team members to improve workflow efficiency and service delivery times.

Automotive Technician

Friendly Auto Care
San Jose, CA
04.2013 - 10.2013
  • Diagnosed vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance tasks, ensuring optimal vehicle performance and safety standards.
  • Assisted in the repair of various automotive systems, including brakes, engines, and transmissions.
  • Collaborated with team members to improve workflow efficiency and service delivery times.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Customized vehicles to owner specifications, enhancing driving experience.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Repaired and replaced worn and damaged components.
  • Investigated customer complaints to identify cause of malfunctions.

Server

Banana Leaf Restaurant
Milpitas, CA
08.2011 - 10.2013
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted in menu knowledge, offering recommendations based on guest preferences and dietary needs.
  • Managed multiple tables simultaneously, prioritizing tasks to enhance workflow during peak hours.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Handled cash transactions accurately, processing payments and managing receipts diligently.
  • Resolved guest concerns promptly, utilizing conflict resolution skills to enhance customer satisfaction.
  • Answered customers' questions, recommended items, and recorded order information.

Automotive Technician

Kahoday Auto Care
San Jose
04.2009 - 08.2009
  • Diagnosed vehicle issues
  • Performed routine maintenance
  • Assisted in the repair of various automotive systems, including brakes, engines, and transmissions.
  • Collaborated with team members to improve workflow efficiency and service delivery times.

Education

Independence High School
San Jose, CA

De Anza College
Cupertino, CA

Skills

  • Attention to detail
  • Blueprint reading
  • Critical thinking
  • Precision measuring tools
  • Precision measuring
  • Hazardous material handling
  • Excellent attention to detail
  • Autistic like work focus
  • Proficient clientele communication skills
  • Professional demeanor

Timeline

Glass Welder/ Lathe Operator

Hayward Quartz Technology
11.2019 - 05.2025

Automotive Technician/ Alignment Tech

Dastgah Tire Pros
08.2019 - 11.2020

Automotive Technician

Bruce’s Tire
05.2017 - 08.2017

Customer Service

Oreilly Auto Pats
11.2013 - 10.2017

Automotive Technician

Friendly Auto Care
04.2013 - 10.2013

Server

Banana Leaf Restaurant
08.2011 - 10.2013

Automotive Technician

Kahoday Auto Care
04.2009 - 08.2009

Independence High School

De Anza College
J.Norman Fernandez