Jasmine Richards
Seattle
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Zeeks Pizza
02.2023 - 09.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Front of House Manager
Zeeks Pizza
05.2022 - 02.2023
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
Kitchen Manager
Zeeks Pizza
03.2019 - 05.2021
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
Kitchen Lead
Zeeks Pizza
12.2017 - 03.2019
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Education
High School Diploma -
Chief Sealth International High School
West Seattle06-2016
Skills
- Sales
- Operations oversight
- Budgeting and cost control
- Top talent recruiting, hiring, and retention
- Leadership
- Staff supervision
Timeline
General Manager
Zeeks Pizza
02.2023 - 09.2024
Front of House Manager
Zeeks Pizza
05.2022 - 02.2023
Kitchen Manager
Zeeks Pizza
03.2019 - 05.2021
Kitchen Lead
Zeeks Pizza
12.2017 - 03.2019
High School Diploma -
Chief Sealth International High School
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