JACKIE MCGHEE
Garland,Texas
Summary
Experienced Account Executive and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
23
23
years of professional experience
Work History
Senior Branch Account Executive
One Main Financial
01.2012 - 01.2023
- Effectively handle all past due accounts, including adjustments, repayments of delinquent accounts
- Made an average of 20-25 daily outbound calls to customers to collect a debt
- Prepared and analyzed reports in efforts to increase branch profitability and meet metrics
- Act as a liaison between multiple internal and external customers and vendors
- Analyzed applicants’ financial status, credit, and property evaluations to determine the feasibility of granting loans
- Work with insurance agencies to determine the risks in creating insurance policies
- Initiating fraud claims and providing information on existing fraud and dispute claims.
Branch Account Executive 1
One Main Financial
01.2005 - 01.2012
- Serviced customers' calls and provided accurate satisfactory answers to their queries and concerns
- Cleared loans, collateral and deposit exceptions, credit exceptions, assist with past dues
- Gathered credit histories, financial statements, and other relevant information to support loan approval
- Trained team members in areas such as loan documentation and compliance
- Provided support and worked on special projects
Consumer Loan Specialist
One Main Financial
01.2000 - 01.2005
- Assisted in originating mortgage, auto, and personal loan applications to process for underwriting approval
- Provided customers with refinancing options, and informed customers about additional ancillary protection offered while collecting necessary documentation to fund their loan
- Helped callers navigate the company website to access loan applications and products
- Educate customers on the different types of loans, credit options, and the terms and conditions of those options to ensure a clear understanding
- Partnered with local businesses to seek out and develop new customers
- Utilized credit underwriting techniques and sales tools.
Education
Monroe, Louisian
Skills
- Strong customer support and customer service skills
- Ability to provide empathetic and personable customer communication
- Ability to create positive customer experiences
- Proficient in Microsoft Windows and Office
- Excellent verbal and written communication skills
- Manage inquires related to customers accounts
References
References available upon request
Timeline
Senior Branch Account Executive
One Main Financial
01.2012 - 01.2023
Branch Account Executive 1
One Main Financial
01.2005 - 01.2012
Consumer Loan Specialist
One Main Financial
01.2000 - 01.2005