Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jo Allen L. Stanley

Atmore

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Smith Tractor Co, LLC.
08.2014 - Current
  • Managed a delivery service and have grown by 50 percent
  • Ordered and delivered parts to customers
  • Coordinated Yearly customer clinic
  • Set up, door prizes, food catering, contacted customers, procured venders

Inventory Coordinator

Hainges Furniture Co
02.2011 - 11.2011
  • Reconciled warehouse inventory matched computer inventory list
  • Managed store inventory system
  • Processed customer payments
  • Worked with warranty companies to get product covered
  • Responsible for closing store account books and make bank deposit

Office Manager

K & R Tractor Co, LLC
02.2009 - 11.2011
  • Responsible for daily orders for both small engine and agricultural mechanics
  • Created work orders for mechanics
  • Worked with venders to get reimbursement warranty claims covered
  • Implemented a new billing system to billed out each 15 days
  • Answered phone and managed customer concerns

Education

Associate of Arts - Computer Science

Faulkner Community College
01.1996

Skills

  • Micro Soft Windows
  • Excell
  • Teams
  • Zoom
  • Active listening
  • Critical thinking
  • Relationship building

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Professional Working

Timeline

Customer Service Representative

Smith Tractor Co, LLC.
08.2014 - Current

Inventory Coordinator

Hainges Furniture Co
02.2011 - 11.2011

Office Manager

K & R Tractor Co, LLC
02.2009 - 11.2011

Associate of Arts - Computer Science

Faulkner Community College

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