Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jo-Ann Andrade

Oxnard,CA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Federal Student Worker

Ventura County Behavioral Health
10.2023 - Current
  • Collaborated with staff members to guarantee received best possible service.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
  • Developed and maintained organized filing system for public records and documents.
  • Helped create and maintain spreadsheets to track financial records and other data.
  • Completed research, compiled data, and assisted in timely reporting.
  • Developed detailed reports to track student progress and performance.
  • Coordinated collection of student fees, fines and payments.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Sales Associate

Pacsun Retail Store
11.2022 - 10.2023


  • Developed strong rapport with customers and created positive impression of business.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Solved customer challenges by offering relevant products and services.

Server's Assistant

Pacific Corinthian Yacht Club
06.2021 - 08.2021
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Assisted customers with seating and menu selections to support fast-paced restaurant operations.
  • Greeted customers warmly to provide exceptional customer service.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Provided attentive service and proactively assessed guest needs.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Engaged in suggestive selling and other sales techniques.

Crew Team Member

McDonald's Restaurant
10.2020 - 06.2021
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Education

Associate of Arts - Communications

Santa Monica College
Santa Monica, CA
06.2024

High School Degree -

Santa Clara High School
Oxnard
06.2021

Skills

  • Team Cooperation
  • Verbal and Written Communication
  • Critical Thinking
  • Persuasion
  • Negotiation
  • Strong Communication and Interpersonal Skills

Certification

  • Food handlers License (2021)

Languages

Spanish
Native or Bilingual

Timeline

Federal Student Worker

Ventura County Behavioral Health
10.2023 - Current

Sales Associate

Pacsun Retail Store
11.2022 - 10.2023

Server's Assistant

Pacific Corinthian Yacht Club
06.2021 - 08.2021

Crew Team Member

McDonald's Restaurant
10.2020 - 06.2021

Associate of Arts - Communications

Santa Monica College

High School Degree -

Santa Clara High School

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Jo-Ann Andrade